E-Commerce Associate Inglewood

Inglewood Kroger is Hiring!!!
3410 Gallatin Pike
Position Title: e-Commerce/ Pick-up
Position Reports To: Store e-Commerce Manager

Position Summary:

Responsible to assemble customers’ on-line orders, process coupons and payment, deliver and load to cars when customers arrive at store for pick-up. Provide a positive customer service experience that make customers want to return again to on-line shopping. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

 Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.

 Adhere to local, state, and federal laws, food safety procedures, and company guidelines.

 Receive customers’ orders from store Selector according to guidelines; store in optimal temperature zones.

 Read and follow directions given in the note section.

 Ensure quality and freshness of all items chosen.

 Communicate with customers via a portable phone and respond to calls in a professional and timely manner.

 Retrieve each customer’s order from all staging locations and ensure order accuracy.

 Process the orders through the Point of Sale (POS) system.

 Communicate any substitution or exception to customer’s order at time of pick-up.

 Load order in to customers’ cars.

 Maintain organization and cleanliness of staging areas and equipment.

 Report pricing, scanning, item location discrepancies and invalid temperature types to the Store e-Commerce

Manager.

 Inspect equipment and notify Store e-Commerce Manager or other store management of items in need of repair.

 Perform required opening and closing procedures.

 Learn and adapt to new and improved processes.

 Assist in training new e-Commerce team members.

 Perform duties of the Selector if needed per company guidelines.

 Meet/exceed productivity standards.

 Must be able to perform the essential functions of this position with or without reasonable accommodation.

Behaviors/Skills:

Some of the behaviors needed to successfully perform this position are:

Leadership Behaviors:

 Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.

 Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.

 Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.

 Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.

 Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.

 Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.

 Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.

 Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.

 Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.

Minimum Position Qualifications & Education Requirements:

 Effective communication skills

 Basic knowledge of computers

 Basic knowledge of math (adding and subtracting)

 Ability to work without supervision

 Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day

 Ability to stand for extended periods of time and walk constantly

 Ability to stoop, kneel or crouch several times per hour

Desired Previous Job Experience/Education:

 Experience as a cashier

 Experience in a production oriented environment

 Experience in a warehouse environment

 Experience stocking shelves

Potential Career Path from this position:

 Selector

 e-Commerce Department Lead

Job Types: Full-time, Part-time

Pay: From $12.80 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location:

• One location

Work Location: One location