What are the responsibilities and job description for the Customer Service Representative Panels position at Kronospan?
About Us
Kronospan is the world's leading producer of wood panel products including MDF, OSB, Particleboard, and Laminate Flooring. We are state of the art, automated, and visionary. We are sustainable and eco-friendly. We are Worldwide AND we are American Made. We are Kronospan.
Main duties and responsibilities
This position is responsible for handling all wood panel customer complaints and product related claims directly from our customers. The wood panel customer service specialist will have oral and written correspondence with customers. The person will have the responsibility to handle all claim issues, order entry, order tracking and aid the customer with any questions pertaining to the order/production process.
Requirements
As a company dedicated to its associates, we offer numerous benefits and advantages:
Kronospan is the world's leading producer of wood panel products including MDF, OSB, Particleboard, and Laminate Flooring. We are state of the art, automated, and visionary. We are sustainable and eco-friendly. We are Worldwide AND we are American Made. We are Kronospan.
Main duties and responsibilities
This position is responsible for handling all wood panel customer complaints and product related claims directly from our customers. The wood panel customer service specialist will have oral and written correspondence with customers. The person will have the responsibility to handle all claim issues, order entry, order tracking and aid the customer with any questions pertaining to the order/production process.
Requirements
- High school degree (Bachelor's or Associate's degree preferred)
- Must have excellent written and verbal communication/presentation skills
- Ability to handle multiple priorities and people simultaneously
- Flexibility to handle continually changing priorities/demands
- Strong customer orientation
- Strong team player
- Excellent math skills
- Commitment to company values
- Able to manage multiple tasks and projects efficiently within the context of a fast-paced environment
- Must have strong computer skills, especially of Microsoft Word, Outlook, Excel, PowerPoint and the adobe suite of products
- Excellent attendance record.
- Demonstrated high energy level, strong work ethic, and positive approach to problem solving.
- Must be a team player and have the ability to work and interact with associates/departments throughout the organization
- Customer service experience in a consumer products industry
- Manufacturing experience
- Bi-lingual or multi-lingual skills
As a company dedicated to its associates, we offer numerous benefits and advantages:
- Growth opportunities, domestic and international, with the world's leading producer of wood panel products
- Work in a diverse, inclusive environment with colleagues from around the world
- You enjoy highly competitive benefits program including affordable medical, dental and vision plans
- Company paid life and short & long term disability plans
- Supplemental life, critical illness and accident plans for you and your family
- 401 (k) retirement plan with company match
- Paid time off including a generous paid vacation plan and holidays after 90 days
- “Life of Career” training opportunities through our global or local KronoAcademy
- Uniform & reimbursement for safety boots & prescription safety glasses and company provided tools
- A cover letter along with your Resume, highlighting your education, experience and skills.
