What are the responsibilities and job description for the Hotel Night Audit Relief Shift position at Krug Development Company?
Job Description
Job Description
Description :
Hotel Night Audit Relief Shift - $18.25 / hr
The Lodge at Healdsburg is seeking talented and friendly individuals for our Night Audit position. This crucial role serves as the first point of contact to set the tone of our guests’ experience. In addition to welcoming guests and familiarizing them with the property, the Guest Service Agent will be responsible for providing exceptional and anticipatory service. Previous hotel experience is preferred, though not required.
Part time Sat & Sun 11PM - 7AM
As Night Audit Guest Service Agent duties include but are not limited to :
- Welcome and greet guests professionally by completing the registration process via the Hilton Property Management System (OnQ)
- Confirmation of guest information and room rate, selection of rooms, coding electronic keys, and enrolling guests in Hilton Honors
- Provide guests with hotel information, property orientation, and the details of the hotel amenities
- Cash handling and bank reconciliation. Processing financial transactions within Hilton OnQ
- Rolling the business date in OnQ PMS, completion and distribution of Night Audit reports, compiling interface information as directed for reports
- Preparing Front Desk & Café for AM shift staff members
- Demonstrate knowledge of the local area, restaurants, wineries, and local attractions / points of interest
- Respond to guest inquiries and requests, and resolve issues in a timely, friendly, and efficient manner.
- Field guest complaints, resolve and provide resolutions for guest satisfaction.
- Receive, input, retrieve and relay messages to guests.
Requirements :
Qualifications for the position :
Salary : $18