What are the responsibilities and job description for the Receptionist / Greeter Carlsbad Ford position at Krumland Auto Group?
Receives callers at the dealership, determines the nature of their business, and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages, and provides basic information to all callers.
Qualifications Education
High school diploma or the equivalent.
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical Requirements Surroundings
spend time indoors in air-conditioned areas.
Sitting
on a regular basis
for prolonged periods
Standing
infrequently
Walking
on a regular basis
Bending, twisting and / or stooping
infrequently
Kneeling and / or Squatting
infrequently
Lifting
25 lbs to 50 lbs
infrequently
Reaching and / or lifting overhead
infrequently
Climbing
stairs
Repetitive hand / finger movement
on a regular basis
Grasping / grabbing with hands
on a regular basis
Pushing and Pulling
infrequently
Expectations General Expectations
Performs assigned duties in an ethical and professional manner, ensuring maximum customer satisfaction. Greets showroom customers and determines the nature of their visit. Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson. Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message. Communicates with callers and visitors in a professional, friendly, and efficient manner. Communicates messages to the appropriate parties in a timely manner. Assists with clerical duties as requested. Complies with all governmental rules and regulations such as OSHA, GLB Act, Privacy Act etc.. Maintains a professional appearance. Other duties may be assigned.
Job-Specific Expectations
Obtains basic demographic information about each customer, using an ups card, a computer system, a log sheet, or other method established by the dealership. Other duties may be assigned.
