Position Description:
The Teller (Retail) Banker Team Lead position assumes a comprehensive responsibility in assisting the Retail Manager with the effective and efficient operation of a branch in accordance with bank policies and legal requirements. Tellers are the face of the Bank, focused on building quality relationships and protecting the financial security of our clients.
We are looking for someone who is comfortable talking with people and can maintain confidentiality and diplomacy in order to create a positive client experience. Those who enjoy working as a team to make sure that work is completed accurately and efficiently will find themselves in a supportive environment. If you: strive for consistent, quality work; enjoy looking for logical answer; and have the ability to easily accept change, this may be the job for you. Training will be provided.
This is a full-time position; Monday through Friday, 7:45AM to 4:15PM, working 40 hours per week. Wages start at $19.00-22.00 per hour.
Employee benefits include 401k, health, dental and vision insurance and paid time off.
Job Responsibilities:
Responsible to the Retail Manager for the fulfillment of managerial duties, responsibilities, authority and their proper interpretations
Represent the Bank to the customer in a courteous and professional manner
Must have effective communication skills with employees as well as customers
Provide prompt, efficient and accurate service in the processing of transactions
Perform all retail banker functions including: processing deposits, withdrawals, loan payments and check cashing on a daily basis
Assist retail bankers with more complex tasks, approve exception transactions, as needed
Assist the retail manager with the following duties:
o Performance and/or delegation of vault duties including auditing, reporting and/or balancing
o Currency levels, prepare and track shipments and deliver of currency
o Performance and/or delegation of ATM duties including balancing, deposits, auditing and reporting
o Staff scheduling (ensuring there is sufficient staffing to provide sufficient service levels as needed)
o Daily branch reconciliations
o Ensure retail bankers are efficiently trained while complying with all regulators and security policies and procedures
o New retail banker training (provide follow-up training as needed to maintain efficient levels)
o Report any retail banker offages per cash control policy
Open branch using proper procedures including: activating security clearance, opening vault and ensuring retail bankers are ready to assist customers
Close branch using proper procedures including: activating alarm, closing vault and preparing building for the next business day
Ensure all customers (both in the lobby and drive-thru) receive prompt and friendly service
Assist with preparing monthly branch reports (audit)
Accountable for complying with all Bank Secrecy Act and Anti-Money Laundering regulations, bank policies and procedures
Contribute to the development of processes and procedures for efficiency
Open new deposit accounts including personal and business checking, savings and CD's
Assist Retail Banker, Retail Manager and/or Cash Management Officers with new account activities
Assumes responsibility for related duties as required or assigned
Knowledge, Skills and Abilities:
High School Graduate or GED required; Associates or undergraduate degree preferred.
One to two years of prior banking experience preferred
Demonstrate sound judgement while identifying and analyzing problems rapidly -Work with minimal supervision while performing duties
Current driver's license and a personal vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities
Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and communicate effectively with staff, internal and external clients
Effective communication and negotiation skills necessary for successful customer interactions
Excellent organizational and time management skills
Intermediate skills in personal computer operation and office software productivity tools
Intermediate math skills with the ability to calculate interest, proportions, ratios and percents
Intermediate sales and/or marketing experience
Physical Requirements:
Ability to stand for long periods of time
Able to view a computer screen for long periods of time
Must be able to speak and listen clearly both in person and on the phone
Fine visual acuity to read for accuracy
This job may require lifting up to 50 pounds occasionally, 10 pounds frequently
Additional Information:
KS StateBank is an equal opportunity employer. It is the Banks policy to make employment decisions on the basis of merit and to prohibit discrimination on the basis of race, color, sex, religion, age, national origin, disability, genetic information or any other consideration made unlawful by applicable law. The Bank is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee or supervisor. If you believe you have been subjected to any form of unlawful discrimination, please contact an Executive Officer of the Bank. The Bank will immediately undertake an effective, thorough and objective investigation. If the Bank determines that unlawful discrimination has occurred, effective remedial action will be taken. Appropriate action will also be taken to deter future discrimination. The Bank will not retaliate against you for filing a complaint and will not permit retaliation by management or your co-workers.
INTENT AND FUNCTION OF JOB DESCRIPTIONS All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
