What are the responsibilities and job description for the Customer Care Representative Marine Corps Wounded Warrior Call Center Quantico position at KSA Integration?
KSA Integration is currently hiring a Customer Care Representative (CCR) positions for the following shift :
- 2nd Shift 4 : 00 PM-12 : 30 AM Tuesday - Saturday.
- Hybrid work is available (2 days per week).
CCRs are the first contact for inbound calls, answer all incoming calls, conduct outreach calls, monitor social media, conduct interviews with Marines and / or family members, as well as assess the individual's support needs. Based upon this assessment, the CCR will provide information and guidance toward applicable resources, benefits, and entitlements that will assist with the individual's needs. The CCR will serve as a liaison between the Marine and the entity providing resource support to ensure positive contact is established and pertinent information is relayed to focus efforts and address the Marine's needs. Equally important, the CCR shall fully capture the essence of the WII Marines' concerns / issues and properly document the information in MCWIITS. WWCC CCRs will typically work in shifts supporting 24-hour operations with manning dictated by anticipated incoming call volume and availability of target population for outreach. CCR schedules are broken into three shifts to maintain 24 / 7 / 365 operations.
Initial training is for two weeks in the Wounded Warrior Call Center from 9 : 00 AM-5 : 30 PM. Upon completion of training, employees will be scheduled for shifts referenced above.
Requirements
KSA Integration is an equal opportunity employer.
