What are the responsibilities and job description for the Technical Service Coordinator position at KSB SE and Co KGaA?
KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB's research and development activities forms the basis for the company's success.
People. Passion. Performance. It is these three success factors that make KSB the company it is today.
At KSB, we recognise that it is people who actually make the difference - the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.
OVERVIEW :
As the Technical Service Coordinator you will work under the guidance of the Service Operations Manager, this role oversees projects from start to finish, including assisting with and leading the assembly and disassembly of various rotating equipment. As a crucial team member at the Georgia Service Center, this "hands-on" position demands excellent customer service skills, strong interpersonal abilities and the capacity to manage the high pressure of meeting deadlines & budget constraints. Responsibilities include performing tasks professionally to enhance the company's image and ensure compliance with current Health and Safety legislation while upholding GIW Industries Inc.'s Health and Safety Policy.
RESPONSIBILITIES :
- Review and interpret service orders and JDS forms to confirm the availability of the scope of work, technical data, and customer requirements before assigning tasks to technicians
- Interpret GIW / KSB and vendor engineering drawings, and effectively communicate this information to the shop floor
- Prepare rework drawings and technical instructions for workshop technicians and vendors, including quality control plans
- Create detailed condition reports during the process for quote generation, work instructions, scope of work, and communication with customers
- Maintain continuous coordination and interaction throughout all stages with the Service and Operations Manager, shop personnel, sales, and vendors to meet customer expectations
- Knowledge of various pump designs, components, and other rotating equipment
- Understand different shaft seals and sealing plans, including mechanical seals and packing
- Be familiar with various types of bearings and bearing arrangements, such as Babbitt and roller bearings
- Have experience with machining and welding processes
- Maintain a high level of customer contact and communication, ensuring excellent communication skills with both customers and team members
- Coordinate jobs and projects from start to finish, both in ERP systems and on the shop floor, managing multiple projects simultaneously
- Use ERP systems to capture relevant daily time entries, set up operation steps and job tasks for disassembly / repair processes, create repair bills of material, and release purchase requisitions to initiate the expediting process with the purchasing department
- Quote gearbox and pump repairs, machine shop services, fabrication, field service, power generation, industrial wastewater, municipal, and general industrial projects
- Coordinate with purchasing to obtain and organize parts and materials pricing for quotes
- Communicate with vendors to secure the fastest parts and materials pricing turnaround time
- Assist with implementing department goals, and train fellow employees with daily functions as needed
- Compile and complete customer repair QC data packages and final assembly data reports
- Serve as a liaison with GIW / KSB vendors to obtain pricing and availability of spares and services for service-related jobs
- Collaborate with internal work centers / personnel to discuss and verify work scopes and tasks
- Schedule and manage job flow throughout the entire process, driving efficiency to achieve on-time delivery and accuracy
- Perform other duties as assigned
QUALIFICATIONS :
PHYSICAL REQUIREMENTS :
KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time.
We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.
