Inside Sales Representative

Company Description

KSI Auto Parts is a top supplier of aftermarket collision parts for over 30 years, offering exceptional service and top-quality products to customers nationwide. We're committed to creating a diverse and supportive work environment for our employees by providing competitive compensation, benefits packages, and providing opportunities for professional growth within the company. Apply to join the KSI team today!

Job Description

KSI Auto Parts is seeking a Customer Service Representative to join our teams call center. The successful candidate will be responsible for taking incoming calls from customers to place their orders for Collision parts. The representative will use various applications and screens to process orders, research parts when necessary, and provide accurate and efficient service to customers. The representative will need to have strong communication and computer skills, attention to detail, and the ability to work independently and as part of a team.

Position Responsibilities:

• · Answer incoming calls from customers regarding Collision parts orders
• · Provide prompt, courteous, and accurate service to customers
• · Navigate multiple applications and screens to process orders
• · Use online resources to research parts when necessary
• · Ensure orders are accurately entered into the system
• · Provide tracking information to customers when needed
• · Follow up with customers regarding order status
• · Resolve customer complaints or issues in a professional manner
• · Meet or exceed call center performance metrics including average handle time, quality scores, and customer satisfaction
• · Maintain a positive and professional demeanor at all times
• · Perform other duties as assigned as business needs change

Qualifications

•  Prior experience in a call center or customer service role preferred
• Strong typing and computer skills, including proficiency in Microsoft Office applications
• Ability to navigate multiple applications and screens
• Bilingual highly preferred
• Flexibility to work a schedule that may vary, including evenings and weekend
• Excellent verbal, written, and auditory communication skills
• Ability to multitask, prioritize, and work under pressure
•  Strong attention to detail and organizational skills
•  Ability to work well in a team environment and collaborate with others
• Capacity to maintain composure and politeness under difficult circumstances
• Aptitude to be available and adjust working hours according to demands

Additional Information

Compensation:

Hourly rate is $17 based on experience

Scheduling:

The Customer Service Call Center Representative position at KSI Auto Parts will work 5 days a week for 8 hours a day, with a varying schedule that may include evenings and weekends. The hours of operation for the call center are Monday-Saturday from 7AM-7PM. The specific schedule will be determined based on business needs and may vary.

Benefits:

KSI Auto Parts offers a comprehensive benefits package to eligible employees. This includes 10 days of paid time off (PTO), health, dental, and vision insurance, 8 paid holidays, a generous matching 401K plan, and supplemental insurance. Employees also have access to discounts through healthcare and payroll providers.

#LI-DNI  

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  The employee frequently is required to sit and is occasionally required to stand and walk.  Specific vision abilities required by this job include close vision. 

EEO  KSI Auto Parts provides equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other status protected by applicable federal, state or local law.  All your information will be kept confidential according to EEO guidelines.

E-VERIFY  KSI Auto Parts and its subsidiaries use E-verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to https://www.e-verify.gov/employees or view the poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf.

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