What are the responsibilities and job description for the Front Desk Agent position at KSL Resorts?

Essential Functions

Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
Register guests into the computer system, verifying reservation details and processing payments.
Handle cash and balance the cash drawer, maintaining accurate financial records.
Provide guests with information about hotel facilities and local attractions.
Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
Maintain extensive knowledge of the hotel's services, facilities, and the local area.
Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
Work cohesively with the team, supporting management and collaborating professionally with co-workers.

Skills and Abilities

Understand the mission, vision, and goals of the hotel

Must be able to prioritize and work efficiently with limited supervision

Requires effective communication skills, both verbal and written with the ability to upsell guests into rooms that fit their needs

Must possess basic computer skills

Strong attention to detail and the ability to handle multiple tasks simultaneously

General knowledge of the city where hotel is located and its attractions

Extensive knowledge of the hotel, its services and facilities

Ability to handle cash and balance cash drawer required

Strong team player, able to partner with management and other employees in a professional manner

Job Qualifications / Requirements

Education : High School diploma or GED equivalence

Experience : 1 year of Customer Service experience preferred

Additional : Will be required to work flexible scheduled shifts based on business needs

Physical Requirements :

The minimum physical requirements for this position include but are not limited to :

Must be able to lift and / or carry up to 40 pounds frequently to assist guests

Ability to stand for extended periods of time

Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation

Ability to bend and twist, push and pull, stoop, and kneel

Ascend and descend a ladder

Disclaimer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact : selectserviceshr@kslresorts.com.

KSL Resorts is an Equal Opportunity Employer M / F / Disability / Veteran and Drug Free workplace.

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