What are the responsibilities and job description for the Front Desk Coordinator position at KSMO Orthopedics LLC?
KSMO Orthopedics LLC is seeking to hire a Full-Time Front Desk Coordinator to help ensure that our patients are getting the care and treatments they need to heal and return to normal life. If you are a caring individual looking for a place where your expertise will be valued, your knowledge expanded, and your abilities challenged, this may be the position for you!
This Front Desk Coordinator position comes with a competitive starting wage based on education and years of experience. We also have great benefits; Health, Dental, and Vision Insurance, 6 official paid holidays, 2 unofficial paid holidays, and vacation time off.
RESPONSIBILITIES
- Greet and welcome patients and visitors in a courteous and professional manner.
- Manage the clinic's appointment schedule, including booking, rescheduling, and confirming appointments.
- Answer and direct phone calls, handle inquiries, and provide information about clinic services.
- Check patients in and out, ensuring accurate collection of personal and insurance information
- Maintain a clean and organized front desk and waiting area.
- Assist with administrative tasks, including filing, faxing, and data entry.
- Communicate effectively with medical staff to ensure smooth patient flow and optimal care delivery.
- Handle sensitive patient information with confidentiality and professionalism.
QUALIFICATIONS
- High School Diploma (GED) is a minimum requirement.
- Ability to sit for extended periods of time
- Ability to multi-task and prioritize
- Ability to handle high call volume and handle or route calls correctly
- Excellent verbal communication skills
- Excellent interpersonal and customer service skills
ABOUT KSMO ORTHOPEDICS LLC
KSMO Orthopedics is an orthopedic practice specializing in workers' compensation and personal injuries. We are committed to providing the highest quality care for our patients. Our approach involves a thorough understanding of the patient's needs, use of modern diagnostic modalities, treatment with multiple conservative measures, and ultimately, advanced surgical techniques when necessary. To provide this high level of care, we need a hardworking and dedicated team of professionals. Here at KSMO Orthopedics, we know that we would not be able to achieve our mission without our team. That is why we offer competitive compensation, generous benefits, and a supportive work environment.
A DAY IN THE LIFE OF AN FRONT DESK COORDINATOR
As a Front Desk Coordinator, you are directly involved in ensuring that we deliver patient-focused care at all times. You ensure that our patients feel welcomed and attended to and that their visit or call goes smoothly and efficiently. The Front Desk Coordinator is the first point of contact for our patients and plays a critical role in creating a positive first impression. This position is responsible for managing the front desk operations, including greeting patients, scheduling appointments, and handling administrative tasks. The ideal candidate will have excellent communication skills, a professional demeanor, and a passion for providing outstanding customer service.
WORK SCHEDULE
The typical schedule is an 8.5-hour day Monday-Friday