Inside Sales Representative

Position Overview

The Inside Sales Representative is responsible for engaging with existing customers remotely to increase revenue and expand the company’s customer base. This role involves maintaining and growing existing business and generating new business by converting leads into sales opportunities through internal sales activities, proactive outreach, and effectively managing relationships.

Essential Responsibilities

• Prospecting: Perform cold-calling activities through various channels such as phone calls, emails, video meetings, and other online communication.
• Initial Outreach: Identify potential customers through research and outreach activities.
• Sales Pipeline Management: Maintain a sales pipeline by continuously nurturing leads and moving them through the sales cycle.
• Product Education: Provide information and promote company products and services to potential customers. Identify opportunities to offer additional products or services that complement the customer’s purchases.
• Customize Sales Presentations: Prepare and deliver sales presentations tailored to the needs of different customers.
• Customer Account Management: Oversee designated customer accounts primarily via phone, with occasional opportunities for in-person interactions.
• Cross-Departmental Collaboration: Work closely with various departments to align sales efforts with company goals and customer needs.
• Additional duties or special projects as assigned.
  
  

Experience, Education & Physical Requirements

• Ability to engage and build rapport with new people through strong communication and interpersonal skills
• Familiarity with social media platforms and digital outreach strategies
• Basic understanding of the sales process and customer journey
• Proficiency with CRM software, lead generation tools and Microsoft Office Suite (Word, Excel, PowerPoint)
• Self-motivated with a strong drive to identify and pursue new business opportunities.
• Ability to handle rejection and maintain a positive attitude.
• Able to adjust strategies and approaches based on feedback and market conditions.
• Strong organizational skills with ability to manage multiple leads simultaneously and evaluate lead quality to optimize strategy
• Customer-centric with a focus on delivering exceptional service.
• Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in-person
• Reliable transportation for limited local travel opportunities
• Physical Requirements: Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in-person
• Ability to pass job-related employment screenings, to include a criminal background check and drug test