What are the responsibilities and job description for the Desktop Support Specialist position at KT Consulting?
IT Hardware Specialist
Job Description :
- Under close supervision performs first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, enterprise applications, system, and network status.
- May answer simple technical or functional questions and perform minor troubleshooting regarding use and identification of personal computer hardware and software related to network communications.
- Uses established detailed guidelines and assists higher-level technicians with on-site installations.
- Provides support to users in helping them navigate / use software applications and troubleshoot / resolve problems. If unable to handle requests, collects and documents necessary information for the appropriate specialist, higher level personnel or tiered support.
- Follows detailed administrative procedures and processes support requests accurately and in a timely manner.
- Acquires and maintains knowledge of existing MHS clinical systems and new systems in order to provide accurate assistance.
- Attends training sessions as required (DoD, Service, MTF, and / or Corporate).
- Participates in special projects / data calls as required, under close supervision that enhance the quality or efficiency of the Support service.
Skills & Requirements
Education :
Desired Skills :
Training :