What are the responsibilities and job description for the Deli Prep Room Cleaner, Part-Time position at KTA Super Stores?
The primary responsibility of a Deli Prep Room Cleaner is to clean and maintain a sanitary prep room, including all equipment used for handling various meat, poultry, dairy, seafood and produce products, in order to comply with all sanitation requirements as set by the State Department of Health and ensure customer safety and satisfaction.
ESSENTIAL DUTIES
You MUST perform the following duties regularly and up to company standards:
• Wash and store dirty equipment (pots, pans, bowls, utensils, etc.) daily.
• Clean and sanitize large equipment (deep fryer, stove, hoods, work benches, tables, etc.).
• Sweep, scrape, wash and squeegee Deli prep room floor daily.
NON-ESSENTIAL JOB DUTIES
In order to provide the best possible service to our customers, the following duties are also required on an as-needed basis, during slow periods, or upon instruction by a supervisor, manager or designated person-in-charge.
• Promptly and efficiently greet, thank, offer assistance, and meet the needs of all customers.
• Discard trash and bale boxes daily.
• Filter and change oil in deep fryer, and discard dirty oil properly.
• Clean racks and floors of chill boxes.
• Clean spice rack and dry good storage.
• Clean racks in reach-ins.
• Clean walls and ceiling vents as needed.
• Organize work area, pots, pans, tubs and buckets.
• Treat floors with non-slip application.
• Assist with receiving duties.
• Assist Deli Counter Clerks with customer service.
• Answer incoming phone calls and assist the customer with their needs.
• Perform other duties as required or assigned.
CUSTOMER SERVICE EXPECTATIONS
All associates are required to provide our customers with “World Class Service” with a local touch.
• GREET all customers (be friendly, smile and make face-to-face eye contact).
• HELP all customers (listen and pay attention; be courteous; be knowledgeable about product location, services offered and store hours; offer alternatives if a product is out of stock; take the customer to the product, etc.).
• Personalize the customer’s shopping experience (make small talk, offer meal suggestions, explain current store promotions, etc.).
• THANK all customers (show appreciation and offer a parting comment).
WORKING CONDITIONS
• Continuously perform most duties in an air conditioned building where it may be dirty and noisy.
• Frequently work where it is wet, steamy, and greasy, when performing cleaning duties.
• Occasionally work in cold temperatures when cleaning the walk-in chill and freezer; work in hotter temperatures when cleaning ovens and deep fryer; go outside the building where it may be hot, humid, and wet to discard trash and bale boxes.
• Seldom work around fumes and noxious odors when using cleaning chemicals.
WORK HOURS
• Generally be available for work 7 days a week and holidays, between 6:30 am and 7:00 pm
EQUIPMENT USE
• Frequently need to use various cleaning solutions and equipment such as dish washing detergent, oven cleaner, mop, bucket, broom, dustpan, sponges, scrubbers, squeegee, water hose, rubber boots, and gloves, to perform all cleaning duties.
• Occasionally need to use a stock wagon to transport supplies and product, and discard trash; Break-Up and scraper to clean floors; baler to bale boxes.
• Seldom need to use a telephone to assist customers and co-workers with requests; a ladder to clean walls and ceiling vents.
MENTAL, PHYSICAL AND COMMUNICATION DEMANDS
• MENTAL – Continuously need to concentrate well, pay attention to detail, and be alert when performing all duties, to ensure the safety and satisfaction of employees and customers; be able to work efficiently, even with frequent interruptions. Frequently need to use basic math skills to calculate measurements when diluting cleaning solutions and when receiving and retrieving products. Occasionally need to be able to remain calm, courteous and professional when handling various customer situations and complaints.
• PHYSICAL – Continuously need to stand, walk, handle and use corrected vision when performing all job duties. Frequently need to bend, squat, stoop, kneel and reach when cleaning floors and storing / retrieving equipment and products; be able to multi-task and adapt to working at a faster pace when production is behind schedule. Occasionally need to push and pull up to 75 lbs., and lift and carry up to 25 lbs. when transporting product, supplies and equipment to and from storage area, and to discard trash and boxes. Seldom need to climb a ladder and balance, to retrieve supplies and clean ceiling vents; push and pull up to 300 lbs. to assist with receiving freight.
• COMMUNICATION – Frequently need to listen, talk to, and understand supervisors and co-workers when doing all job duties. Occasionally need to read and understand instructions on chemical and cleaning labels to assure the safety of customers and co-workers; read messages from co-workers. Seldom need to talk on the telephone to answer incoming calls, transfer calls and request for assistance, and to provide customer service.
QUALIFICATION REQUIREMENTS
Skills and Knowledge: Must have basic math skills, be able to multi task to accomplish work on time, be able to communicate effectively both orally and in writing, and be able to work under minimal or no supervision.
Education and Experience: None.
Age Restrictions:
• Must be at least 16 years of age to work in a walk-in freezer or chill box, and use a case cutter and knife.
• Must be at least 18 years of age to clean the Deli prep room and all power driven equipment.
• Must also be at least 18 years of age to maintain and operate a stove, oven, meat slicer, and any other power driven equipment.