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Call Center Specialist

KTek Resourcing
Michigan, MI Contractor
POSTED ON 1/30/2025
AVAILABLE BEFORE 2/28/2025

QA Call Center Specialist (Automotive)

Location: Troy, MI (Onsite)

Fulltime

Required Experience:

  • Min 5-7 years of experience in QA/Call Center
  • Monitoring and evaluating
  • Automotive domain
  • Proficiency in Automotive hardware and software systems with its functionality, Automotive Diagnostics & Troubleshooting
  • Good understanding on Diagnostic Trouble Codes (DTC), symptom codes, wiring diagrams, connected vehicle systems, electrical systems & infotainment systems
  • Experience in handling complaints, driven to deliver an excellent customer experience through resolutions and adherence to response times

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