Demo

Desk Side Support

KTek Resourcing
River, UT Contractor
POSTED ON 3/7/2025
AVAILABLE BEFORE 4/5/2025

· Dealing with hardware and application support queries and issues reported to the

support desk and escalated to the Desktop Support Engineers

· Use diagnostic tools to troubleshoot problems associated with network

· Connectivity, and workstation hardware/software

· Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software

· Installing Printer drivers, IP Printing/Cloud Printing

· OneDrive Setup and migrations w/ OneNote Cloud Sharing

· Attempt Data Recovery on failed systems

· Troubleshoot Encryption issues

· Troubleshoot Password issues

· Windows troubleshooting, applying OS updates, encryption, and Office for employees using iPlanet and O365

· Windows LAN / WAN connectivity troubleshooting

· Ready and assist with video conferencing equipment

· Networking – Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install/Swap-out

· Take ownership and responsibility of queries, issues and problems assigned to

· the Desktop Support Engineers

· Escalate issues and involve experts wherever required in order to resolve issues

· as quickly as possible.

· Ability to maintain composure with challenging customers

· Cell support – tech setup/troubleshooting of cell phones (non mgmt. included)

· Setup and troubleshoot

Salary : $20 - $24

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