What are the responsibilities and job description for the Operations Team Lead position at KTek Resourcing?
Greeting for the Day!!
My name is Ayush, and I am a Sr. Recruiter, Talent Acquisition for K-Tek Resourcing.
Job Title: Team Leas Operations (Automotive/Customer Service)
Location: Troy, MI
Duration: Fulltime with Benefits
Provide a fully managed service:
- Training, development, and HR
- Service performance monitoring, concern identification, corrective action planning and implementation
- Service performance reporting
- Lean practice ensuring maximum utilization of SSHS team
Delivery & Operations:
- Work with other Client departments’ stakeholders concerned closely for diagnosis, primarily Engineering, Quality, OTA and other Client Customer Service Department
- Make sure that the initial response to the dealers, acknowledging the issue by your team members
- Make sure that quick and effective resolutions are provided to dealer’s Technician to prevent development of a backlog by your team
- Make sure that a solution to the dealers and technicians over the phone, e-mail and through the Global Technical Assistance Center (GTAC) system by your team
Salary : $80,000 - $90,000
