Test Validation Engineer

Test Validation Engineer/Lead Technician (Automobiles/Automotive)

Location: Troy, MI (Onsite)

Contract: 6-12 months

Job Description:

• Min 3-5 years of proven experience in Technical support or Automotive Software Product Support
• Provide initial response to the dealers, acknowledging the issue
• Provide a solution to the dealers and technicians over the phone, e-mail and through the Global Technical Assistance Center (GTAC) system
• Simple to complex issues handling inquiries from the dealers and technicians with high accuracy and efficiency
• You will ensure compliance to all company and business policies, administer all open requests, and ensure appropriate escalations or closure of the requests
• You should have a working knowledge on automotive hardware, software issues, causes and remedies
• You will learn and process all software systems and related hardware in-scope
• You should ensure seamless and friction-less issue closure with focus on the accurate and timely solution provided to the Technicians
• Review and validate TSR’s (Technical Service Requests) from dealers/technicians including validating issue related historical data and information in client systems
• Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
• Respond and act in a timely professional manner any escalations received
• You will document and maintain contact records, solutions and troubleshooting steps for future reference.
• You will provide training and guidance to dealer technicians on best practices for software updates and module integration.
• You will stay up to date with new vehicle technologies, software releases and diagnostic tools.
• You will use remote diagnostic tools to analyze and address vehicle system issues and help troubleshoot advance vehicle system faults.