Our Mission is to help Members grow financially.
Our Vision is to be Members' First Choice for all Financial Services.
We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us.
Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day.
Submit your application to us today and let us be the First Choice for your new career journey!
About Us:
Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 288,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.
Pay: Starting Range is $23.00 - $25.00, depending on work experience.
Benefits:
- Employer-paid health and dental insurance monthly premiums
- Accrual of PTO Leave
- Employer-matched 401k, 50% match up to 6% of employee contributions
- Employer-paid Group Life Insurance and Long-Term Disability benefits
- Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
- Paid Holidays
- Opportunity to earn incentive pay
- The ability to help serve your local community through our mindset of People Helping People!
PRIMARY RESPONSIBILITIES:
Assume responsibility for the effective and professional performance of member service functions.
Present and explain Credit Union services and products to members and assist in meeting members’ financial needs. Open and close accounts.
Answer questions and solve problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.
Keep members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.
Maintain and project the Credit Union's professional reputation. Maintain privacy of member account information.
Actively cross-sell Credit Union products and services.
Welcome all members with a pleasant verbal greeting, smile and handshake. Provide members with efficient transaction processing, being sure to call the member by name, and provide a pleasant closing while walking member out of the office.
Assume responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
Assist team members whenever possible.
Keep supervisor informed of area activities and of any significant problems or concerns.
Complete required reports and record accurately and promptly.
Attend meetings as required.
Work as a team with other team members to reach set goals. Hold each employee accountable for contributing to the overall goals of their department or branch. Manager goals will be set at the first of each goal year.
Maintain good working relationships and coordination with area personnel and with Credit Union management. Provide assistance to other branch/department staff, as needed.
Work at other branches when needed.
Assist with guiding and managing the branch, including scheduling adequate staff to ensure efficient branch operation, conducting performance reviews, coaching employees and providing additional training, as needed.
Assist in maintaining a highly motivated, well-trained staff, maintaining effective employee relations.
Assist with implementing and monitoring the budget for the branch.
Assist in evaluating the job performance of the branch staff to ensure quality of work and service to the members.
Assist with monitoring branch activity, including transactions, volume, errors, loan volume, sales and new accounts.
Ensure staff receives on-going training on security and robbery procedures.
Conduct loan interviews. Process and approve loans.
Work the teller line on a consistent and regular basis.
Visit employee groups each month.
Maintain involvement in local community events.
Create and maintain a cross-selling environment within the branch.
Follow all Credit Union policies, procedures and regulations.
Represent the Credit Union in a professional manner (appearance, behavior and performance).
Maintain regular and predictable attendance.
Follow all Credit Union policies, procedures and regulations.
Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).
Maintain regular and predictable attendance.
Work cooperatively with others.
All other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to analyze information, assess needs, and build rapport.
Ability to give positive feedback and make independent decisions.
Ability to maintain a positive attitude, engage in effective problem solving skills, and apply strong sales and marketing skills.
Ability to operate related computer applications and other business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone.
Ability to demonstrate a leadership role within the team.
Ability to build and cultivate strong professional relationships and have ability to interact with people at all levels in organizations, both internal and external, through effective communication (both verbally and in writing) including telephone etiquette.
Demonstrates a commitment to quality, being dependable and having flexibility.
Ability to maintain and convey the Credit Union’s professional reputation.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to perform basic math skills and to use decimals to compute rates, ratios and percent, and to draw and interpret graphs.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to speak effectively before groups and members or employees of the organization.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
QUALIFICATIONS:
EDUCATION/CERTIFICATION:
High school diploma or equivalent. Valid driver’s license.
REQUIRED KNOWLEDGE:
Knowledge of all Member Service Representative responsibilities including teller, new accounts and loans. Basic understanding of Credit Union operations and Member
Services Representative operations and procedures.
EXPERIENCE REQUIRED:
Must have Member Services Representative experience.
Salary : $23 - $25