Referral Specialist / OP Scheduler

Job Description

Job Description

POSITION SUMMARY

Faculty and Residents from the University of Kansas School of Medicine Wichita’s Internal Medicine Department provide patient care through our clinic. As a Referral Specialist / Outpatient Scheduler, you will play a crucial role on our clinical team by facilitating all outgoing referrals in a customer service-oriented environment. We are dedicated to continuous quality improvement while providing high quality, efficient health care to patients. We have an amazing staff that promotes teamwork, supports each other, and engages in how the clinic operates.

ESSENTIAL FUNCTIONS

• Schedules physician appointments, procedures, and tests to be done outside KU MPA with appropriate facility, notifies the patient, provides instruction on any preparations that may be necessary, documents in EMR, and completes managed care referral forms for external physicians and facilities
• Tracks and follows-up on outstanding orders to verify if completed, obtains reports if completed, and communicates to ordering provider when not completed
• Answers and handles telephone calls in a courteous, helpful, accurate, decisive, and timely manner
• Provides support to providers, staff and patients regarding questions about referrals, admissions, and testing
• Performs insurance verifications and prior authorizations for incoming referrals to department, calculates patients’ estimated out-of-pocket costs, notifies patients regarding financial responsibility, provides appropriate notices, and establishes payment arrangements with patients utilizing established guidelines
• Participates in clinic process improvement activities and team meetings to ensure efficient operations
• Reliable attendance and punctuality
• Other duties as assigned

POSITION QUALIFICATIONS

Certificates & Licenses :

Education : High School Graduate or General Education Degree (GED)

Experience :

KNOWLEDGE, SKILLS & ABILITIES

Knowledge

Skills :

Abilities :