UTV Tour Guide

Join a company that is involved in many diverse operations in one of the most beautiful places in Hawai'i. Kualoa Ranch Hawai'i has enjoyed a proud past and looks forward to an exciting future. A team committed to Hawai'i . . . its history, community, visitors & each other. Be a part of it! Share with our guests the beauty, history and culture of Hawai'i!

Location: On-Site - Kaneohe, HI.
Relocation Package: None
Schedule: Full-time. Weekend and holiday availability required.
Shift Expectation: Generally from 7:00 AM - 4:00 PM or 9:00 AM - 6:00 PM.

Position Summary:
The UTV Tour Guide is responsible for leading guests on guided UTV tours through Kualoa Ranch, ensuring a safe, informative, and enjoyable experience. This role involves vehicle operation, guest interaction, and adherence to safety protocols while navigating designated tour routes.

Key Responsibilities:

• Operate UTVs safely while guiding guests through designated trails and scenic locations.
• Provide engaging and educational narration about Kualoa Ranch’s history, culture, and environment.
• Conduct pre-trip and post-trip vehicle inspections using Fleetio.
• Enforce safety regulations and instruct guests on proper UTV operation.
• Communicate via radio with other guides, Lead UTV Tour Driver, and Palekana team regarding tour status and safety updates.
• Perform minor vehicle troubleshooting and report any mechanical issues.
• Assist with check-in, gear distribution (helmets, goggles, dust gaiters), and guest seating.
• Maintain tour timing, ensuring smooth transitions between stops and safe driving speeds.
• Respond to emergencies and report any accidents or injuries to management.

Physical Requirements:

• Ability to operate a UTV for extended periods in varying terrain and weather conditions.
• Must be able to lift up to 50 lbs. and assist guests in and out of vehicles if needed.
• Comfortable working outdoors in hot, humid, or rainy conditions.
• Must be able to stand, walk, and drive for prolonged periods.

Minimum Qualifications:

• Valid driver’s license with a clean driving record.
• Strong communication and public speaking skills.
• Ability to work well in a team environment and follow safety protocols.
• Customer service experience in a hospitality or tourism-related field.

Preferred Qualifications:

• Previous experience in outdoor recreation, tourism, or as a tour guide.
• Knowledge of Hawaiian history, culture, and the natural environment.
• Experience operating off-road vehicles.

Kualoa Ranch Hawai'i is proud to be a drug free and equal opportunity employer. We do not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by applicable local, state, or federal law.