Customer Service Representative Medical Products (ProActive Living Specialist (PALS))

Provides outstanding customer service over the phone and in person to ensure patients receive their recurring medical supplies and equipment in a timely manner.

RESPONSIBILITIES INCLUDE (BUT ARE NOT LIMITED TO):

• Greet patients in a prompt, professional and courteous manner over the phone and in person
• Call, email and text patients and customers. Answer calls, emails and texts to determine medical supply reorder needs and answer questions
• Inbound - outbound calls daily
• Assist patients with product selection based on need, insurance coverage and medical documentation
• Assist customers to create and submit reoccurring supply orders for approvals
• Enter patient information into the company's operating system; obtain and verify appropriate insurance information
• Develop a thorough knowledge of medical supply and equipment coverage guidelines for all qualifying insurances and apply accordingly when processing customer orders
• Work with patients and third-party vendor to collect payments
• Maintain the ProActive Living resupply list accurately and timely
• Regular and reliable attendance
• Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• 2-3 years CSR experience
• High school diploma or equivalent experience
• Proficient working knowledge MS Office Suite
• Ability to read and review patient histories
• Ability to be a team player and able to foster unity within the department
• Excellent verbal and written communication
• Strong organizational and time management skills
• Must be able to maintain confidentiality
• Ability to use multiple computer programs and operating systems
• Positive attitude and willingness to adapt to change
• Excellent attention to details with good follow-through
• Strong ability to work independently along with being a solid team player

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES:

• One to three years customer service experience
• Knowledge of medical terminology
• Microsoft Teams, Excel and Word experience
• Bi-lingual (English/Spanish)

SCHEDULE: Monday-Friday, subject to change based on the needs of the business

PHYSICAL REQUIREMENTS & WORKING CONDITIONS:

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl.
• The employee must be able to operate specific equipment or tools and work with specific computer software.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

KUBAT HEALTH CARE IS AN EQUAL OPPORTUNITY EMPLOYER

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Salary : $19 - $21