Director Managed Detection and Response

Director of US MDR

Location: Ideally Phoenix, Arizona (hybrid)

Remote Applicants – must be able to commute to Phoenix weekly

Position Summary

We are seeking a dynamic, results-driven leader to serve as both the Regional Lead for US MDR and the Deputy to the Global Head of Managed Detection & Response (MDR). This hybrid role will involve overseeing MDR service delivery and operational excellence in the United States, handling client escalations, acting as a key interface with the Go-to-Market team, and delivering training to sales and pre-sales teams to enhance knowledge and positioning of our MDR services. The successful candidate will also be the go-to person for the US MDR leadership team for managing complex operational challenges, ensuring client satisfaction, and maintaining alignment with global MDR standards and objectives.

Key Responsibilities

Client Escalation Management:

• Serve as the primary point of escalation for US-based clients, managing high-priority incidents, addressing client concerns, and ensuring timely and effective resolution.
• Communicate outcomes and next steps with key stakeholders and follow through on improvement actions.

Sales & Pre-Sales Training:

• Design and deliver training programs to equip the Go-to-Market teams (Sales & Pre-Sales) with in-depth knowledge of MDR services, ensuring they understand the benefits, competitive advantages, and key differentiators of our offerings.
• Act as a technical resource and advisor during pre-sales engagements as needed.

Client Communication and Relationship Building:

• Contribute to maintaining strong relationships with clients in collaboration with Engagement Managers and GTM teams, fostering trust and transparency.

Support Global Strategy Execution:

• Act as the Deputy to the Global Head of MDR, assisting in the execution of the global MDR strategy, operational initiatives, and ensuring regional alignment with global objectives.

Cross-Regional Collaboration:

• Foster collaboration between US MDR teams and other KS regional teams (GTM, Advisory, Product & Engineering) to share insights, best practices, and ensure a unified approach to MDR service delivery.

Qualifications

• Bachelor’s degree in Cybersecurity, Information Technology, or a related field; advanced degree preferred. Industry certifications (e.g., CISSP, CISM, GIAC) are highly desirable.
• At least 10 years of experience in cybersecurity, with a minimum of 5 years in a senior management or leadership role.
• Demonstrated experience managing client relationships and handling escalations in a high-stakes environment.
• Experience in a Managed Security Services Provider (MSSP) or consulting environment is required.
• In-depth understanding of MDR services, incident response protocols, and threat intelligence practices.
• Proficiency with SIEM, EDR, and other cybersecurity tools commonly used in MDR (e.g., Splunk, CrowdStrike, SentinelOne).
• Knowledge of regulatory standards (e.g., GDPR, CCPA) and cybersecurity frameworks such as MITRE ATT&CK, NIST, or ISO 27001.

You don’t have to match all the listed qualities and skills exactly to be considered for this role. In fact, we expect you to master some of these on the job. So please apply!

Why you’ll love it here

If you are seeking a culture that supports growth, fosters success, and moves the industry forward, then Kudelski is where you need to be! Our rich and successful history with our clients is based on innovation and trust, serving clients of varying sizes and industries, including commercial, government and education. Kudelski remains committed to advocating Diversity, Equity, and Inclusion within our organization and throughout the industry.

With Kudelski, you can expect

• Immersion in an incredible culture and the vibe of a fast-moving and growing organization full of opportunity.
• Opportunity to work with innovative, talented peers.
• Creative problem-solving and the ability to tackle unique, complex projects.
• Competitive compensation with a benefits package that protects you and your loved ones and allows you to pursue career growth with tuition reimbursement.
• Generous time off for rest, relaxation, and hobbies.
• Colleagues from across the globe who are interested in helping clients protect their companies so they can focus on fulfilling their mission.

Kudelski Security is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. EEO M / F / D / V

Compensation ranging up to $230k OTE (inclusive of base and bonus). (Final compensation is determined by factors including location, candidate experience, education, and skillset, as well as local market variances)

Agencies shall only submit candidates for specific openings as requested by Kudelski Security. Kudelski Security will not accept unsolicited resumes from agencies or any representatives of agencies in response to Kudelski Security job postings, and no fees will be paid for unsolicited candidates to Kudelski Security's representatives or personnel. All candidates must be submitted to recruitment@nagra.com and must be selected by Kudelski Security.