What are the responsibilities and job description for the Air Logistics Aerospace Customer Care Specialist - Export position at Kuehne+Nagel?
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne Nagel, our Atlanta site is looking for a new Aerospace Customer Care Specialist to join our Air Logistics team.
Your Role
You as Air Logistics Aerospace Customer Care Specialist will be responsible for coordinating the transportation, handling and storage of specialized aircraft parts. You will be subject matter expert in these products, as well as the logistical requirements for handling. The role will help support the North America aerospace operations.Your Responsibilities
- You will represent the USA AOG & Engine Desk to both internal and external customers
- Handle general customer service inquiries related to tracking and tracing of AOG & Engine shipments
- Prepare, handle, and process documentation for AOG & Engine moves
- Maintain compliance with internal policies, external regulations, and customer requirements
- Coordinate all aspects of pick-up and delivery, including initiation, rate quotation, status updates, and vendor invoice approval
- Track and trace shipments, monitor vendor performance, and address and resolve service irregularities
- Collaborate with company branches, gateways, and other offices under the direction of the AOG & Engine Desk Manager to deliver high-level service.
- Create quotes for pricing teams and customers.
- Maximize profitability on all files, maintaining cost consciousness.
- Escalate unresolved issues or risks before they impact the company.
- Assist in developing and implementing strategies for efficient air logistics operations.
- Monitor and improve service performance metrics specific to aerospace logistics.
- Provide specialized support for aerospace AOG & Engine industry-specific requirements and challenges.
- Engage in continuous improvement initiatives to optimize air logistics processes for aerospace clients.
Your Skills and Experiences
- Bachelors Degree/Diploma in Transportation, Logistics, Commerce, Administration or a related fields
- 2 years of experience in similar role and from Freight Forwarding industry
- Knowledge on SALOG and Cargowise systems is preferred
- Proficient in Microsoft applications (Microsoft Word & Excel)
- Strong organizational and time management, ability to work in a fast-paced environment with time-sensitive deadlines
- Solid knowledge of domestic and international geography including countries, major cities and airports.
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-HYBRIDAbout Kuehne Nagel
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne Nagel Group is one of the world’s leading logistics companies.
CONTACT
US Talent Acquisition
USA.Talent.Acquisition@Kuehne-Nagel.com
