What are the responsibilities and job description for the Air Logistics Operational Care Specialist position at Kuehne+Nagel?
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne Nagel, our Chicago site is looking for new Operational Care Specialist to join our Air Logistics team.
Your Role
The Airfreight Care Specialist is responsible for managing the coordination of customer shipments by working closely with Air Gateway, Airport Dispatchers, Warehouse, Customer Care, and Operational Care team. All of these activities are to be performed in compliance with rules and regulations governing air transport and associated national protocols and executed via Kuehne-Nagel operational systems.
Your Responsibilities
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.
Your Role
The Airfreight Care Specialist is responsible for managing the coordination of customer shipments by working closely with Air Gateway, Airport Dispatchers, Warehouse, Customer Care, and Operational Care team. All of these activities are to be performed in compliance with rules and regulations governing air transport and associated national protocols and executed via Kuehne-Nagel operational systems.
Your Responsibilities
- Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo.
- Manage operational tasks through Business Process Automation tools (BPA) and all related features.
- Review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
- Immediately report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers.
- Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered.
- Initiate and resolve any rate or performance discrepancies.
- Reports Area Air Logistics Operational Care Manager
- Schedule- Monday-Friday and shift between 2pm-10:30pm OR 1:30pm-10pm
- Associate's degree or equivalent experience
- 2 years of experience in air logistics or airport
- 1 years of experience in data entry
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.
