What are the responsibilities and job description for the Air Logistics Operational Care Specialist position at Kuehne + Nagel?
Air Logistics Operational Care Specialist | United States | US2143681
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne Nagel, our Los Angeles site is looking for a new Air Logistics Operational Care Specialist to join our Air Logistics team.
YOUR ROLE
The Operational Care Specialist is responsible for managing the coordination of customer shipments by securing buy rates (when required) as well as capacity with qualified carriers / partners. Specifically, the Operational Care Specialist will be part of a team (Operational Care Centers) responsible for coordinating transport activities by : executing the necessary bookings with our partners, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, etc) All of these activities are to be performed in compliance with rules and regulations governing air transport and associated national protocols and executed via KN operational systems.
YOUR RESPONSIBILITIES
- Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo.
- Manage operational tasks through Business Process Automation tools (BPA) and all related features.
- To immediately report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers.
- To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are notbeing delivered.
- To initiate and resolve any rate or performance discrepancies.
YOUR SKILLS AND EXPERIENCES
GOOD REASON TO JOIN
At Kuehne Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $X and $Y. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-
ABOUT KUEHNE NAGEL
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne Nagel Group is one of the world's leading logistics companies.
CONTACT
US Talent Acquisition
USA.Talent.Acquisition@Kuehne-Nagel.com
