What are the responsibilities and job description for the Sea Logistics Customer Care Specialist position at Kuehne+Nagel?
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne Nagel, our Cleveland site is looking for a new Sea Logistics Customer Care Specialist to join our Sea Logistics team.
Your Role
Reporting to the Customer Care Manager you will ensure client satisfaction by delivering professional, empathetic, and proactive customer service. You will work in a dynamic, results-driven environment where exceeding individual and team performance goals is paramount.
Your Responsibilities
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.
Your Role
Reporting to the Customer Care Manager you will ensure client satisfaction by delivering professional, empathetic, and proactive customer service. You will work in a dynamic, results-driven environment where exceeding individual and team performance goals is paramount.
Your Responsibilities
- Responding to Inquiries: Promptly respond to customer inquiries through various communication channels, maintaining a high level of professionalism and empathy while providing accurate and timely information.
- Troubleshooting and Resolution: Effectively troubleshoot and resolve customer needs and issues in a timely manner, employing creative problem-solving skills to deliver optimal solutions, including handling escalated issues with tact and diplomacy.
- Collaboration: Foster ongoing collaboration with other teams, including sales, operations, marketing, and technical support, to address customer issues and enhance the overall customer experience.
- Documentation and Record-Keeping: Maintain detailed and accurate records of customer interactions and issues in the customer service management system to facilitate effective follow-up and resolution.
- Results-Driven Environment: Thrive in a results-driven environment where meeting or exceeding individual and team performance goals is the norm, including response times, customer satisfaction, and quality metrics.
- Impact on Customers: Provide prompt, professional, and empathetic responses to customer inquiries to enhance their overall experience.
- Furnish accurate and timely information to empower customers to make informed decisions and utilize our products and services effectively.
- Efficiently troubleshoot and resolve customer needs to minimize disruptions and maximize satisfaction.
- Collaborate with other teams to ensure a seamless and coordinated approach to addressing customer issues and improving their experience.
- Commitment to meeting or exceeding performance goals contributes to consistently high levels of customer satisfaction and retention.
- 2 years' relevant experience in Sea Logistics.
- 2 years' relevant experience in Customer Service.
- Good working knowledge of domestic and international geography including countries, major cities, seaport.
- Basic knowledge of U.S. Administration Regulations (FAA, FMC, EAR, Hazmat) and other government agency requirements.
- You have the ability to travel for business purposes
- You have the ability to complete IMO Security training classes.
- You have the ability to work in office 5 days per week
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.
