What are the responsibilities and job description for the Sea Logistics Customer Care Supervisor, Import position at Kuehne+Nagel?
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne Nagel, our Miami is looking for a new Sea Logistics Customer Care Supervisor, Import to join our Sea Logistics team.
Your Role
Provide leadership to the local Customer Care team in conjunction with the local Sales Team.
Your Responsibilities
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. [recruiter’s job code]
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.
Your Role
Provide leadership to the local Customer Care team in conjunction with the local Sales Team.
Your Responsibilities
- Provide leadership to the local Customer Care team in conjunction with the local Sales Team.
- Ensure close cooperation with Branch and Area management as well as Sea Logistics operations (OCC) for an enhanced customer experience.
- Focus on profit maximization by avoiding additional costs and expenses due to internal service failures.
- Participate proactively in customer visits and meetings as needed, in conjunction with local and area sales personnel.
- Stay up to date with market knowledge.
- Continuously improve processes and controls aimed at achieving consistent customer satisfaction.
- Engage in customer retention for the Sea Logistics account portfolio.
- Analyze and follow up on customer feedback.
- Manage quotations by qualifying customer inquiries, providing KN quotations and updates, and setting final selling prices with individual adjustments.
- 3 years' Sea Logistics experience
- 2 years' Leadership experience
- Must have the ability to analyze data
- Exceptional written and verbal communication skills
- Must have the ability to work on-site 5 days per week
- Must have the ability to travel for business reasons
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. [recruiter’s job code]
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.
