What are the responsibilities and job description for the Sea Logistics Operational Care Specialist, Import position at Kuehne + Nagel?
Sea Logistics Operational Care Specialist, Import | United States | US2151989Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne Nagel, our Detroit site is looking for a new Sea Logistics Operational Care Specialist, Import to join our Sea Logistics team.YOUR ROLEReporting to the Sea Logistics Operational Care Manager, Import you will be responsible for ensuring that our internal customers' experience is a positive one each and every time they engage with the Operational Care Center (OCC). You will be responsible for direct interaction with Customer Care Locations (CCL), proactive customer service, problem solving, follow up, interaction with our customer service colleagues.YOUR RESPONSIBILITIESDevelop and support a team in order to assure committed quality of operational services. Provide consistent instruction and support to team leads / team members, as needed.Actively communicate with team members on group and individual level with aim to build positive team atmosphere, motivation, and results (e.g. team meetings, (1 : 1 discussions).Manage team members' timecards, including PTO, corrections and approvalsAssure that team executes tasks with expected level of productivity & performance and evaluate employees' performance and growth together with Operations Manager and trigger actions for improvement and development if neededCollaborate and gain approval from operations management for implementation of any process changes, while driving continuous improvement initiatives for the Operational Care Center.Ensure regular alignment with operations management on proper KPI / productivity reporting and other applicable reportsCollaborate with the Customer Care Location (CCL) to ensure we deliver on their customer commitments by analyzing customer KPI reports in order to communicate and assist the CCL in implementing corrective and preventative actions.Schedule meetings and actively communicate with branch management during those meetings. Also acting as a second point of contact when responding to escalations, support emails and Investigating loss file reporting.Understand and act as secondary support for team with any systematic issues that have been established and documented.YOUR SKILLS AND EXPERIENCESHigh school diploma or equivalent.1 years of freight forwarding experience.1 years of customer service experienceYou have the ability to work onsite 5 days per weekGOOD REASON TO JOINThere has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical / dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[MB1 ABOUT KUEHNE NAGELWith over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne Nagel Group is one of the world's leading logistics companies.CONTACTUS Talent AcquisitionUSA.Talent.Acquisition@Kuehne-Nagel.com
