What are the responsibilities and job description for the Sterling Air Logistics Aerospace Customer Care Specialist position at Kuehne+Nagel?
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Sterling Aviation, our Herndon site is looking for a new Air Logistics Aerospace Customer Care Specialist to join our Air Logistics team.Your RoleAs a Customer Care Specialist, you will be the face of our company to the customers you speak with. You will be responsible for maintaining, developing, and enhancing customer satisfaction and loyalty by ensuring service excellence through proactive customer service, problem solving, customer follow up, and interaction with our sales colleagues. You will be on first shift in this position, reporting to the Herndon office.Your ResponsibilitiesTake job orders from clients, (including but, not limited to routing shipments, classifying of service type, establishing a deadline and printing the job order)Provide clients with notification and follow-up (including flight and customs delays, proof-of-delivery, charges, problem resolution,)Includes understanding the clients' internal requirements and nuances to better service their needsReport to Air Logistics Aerospace Customer Care ManagerFlexibility Required. Must work one weekend day and some holidays as required. Training takes place during morning shifts, but this role will be for the 2nd shift (3pm-11pm) or 3rd shift (11pm-7am).Your Skills and ExperiencesAssociate's degree or equivalent experience6 months experience in Air Logistics1 year of Customer Service ExperienceUS and World Geography knowledgeGood Reasons to JoinThere has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical / dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[recruiter’s job code]Kuehne Nagel is an equal employment / affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8 : 00am - 5 : 00pm EST; Monday through Friday or via e-mail at : HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.
