What are the responsibilities and job description for the Third Party Consolidation/Operations Manager position at Kuehne+Nagel?
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne Nagel, our Los Angeles is looking for a new Third-Party Consolidation/Operations Manager to join our Sea Logistics team.
Your Role
The Third-Party Consolidation/Operations Manager is responsible to ensure all operations are running effective and efficiently by working with the 3PL and various internal and external teams to meet Customer's KPIs as well as implementing improvements of customer service to ensure continuous customer excellence. In addition, the Individual will be responsible for managing the on-site team members to make sure their various tasks and responsibilities are being done. Maintaining the customer relationship and addressing any and all customer complaints in a timely & satisfactory manner is also part of the Individuals responsibility. The overall goal is process improvements, customer growth, satisfaction, and retention.
Your Responsibilities
At Kuehne Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $105,000.00 and $110,000.00. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.
Your Role
The Third-Party Consolidation/Operations Manager is responsible to ensure all operations are running effective and efficiently by working with the 3PL and various internal and external teams to meet Customer's KPIs as well as implementing improvements of customer service to ensure continuous customer excellence. In addition, the Individual will be responsible for managing the on-site team members to make sure their various tasks and responsibilities are being done. Maintaining the customer relationship and addressing any and all customer complaints in a timely & satisfactory manner is also part of the Individuals responsibility. The overall goal is process improvements, customer growth, satisfaction, and retention.
Your Responsibilities
- Ensure all operations are running Effective and Efficiently by working with the 3PL, Operational Care Center, Customer Care Locations teams to meet Customer's various KPIs
- Constant communication with customer, US and Destination.
- Daily/weekly calls with Customer, 3PL, Operational Care Center, Customer Care Locations
- Escalation management whether it be dwell time, Loading Quality, Customer Upper Management Inquiries.
- Working with other On-site Team Members to make sure their various tasks and responsibilities are being done.
- 3PL Project Implementation: Working with Various KN teams to implement project/process changes with 3PL Center point of contact for Customer and all KN teams for everything in and out of the KN Trimodal Facilities.
- 1-3 years' experience in Sea Logistics
- 1-3 years' experience in People Leadership
- Financial acumen & analytical skills
- Travel required for business needs
At Kuehne Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $105,000.00 and $110,000.00. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.
Salary : $105,000 - $110,000
