Counter Salesperson

Why Kuhlman Corporation:

Kuhlman Corporation is part of The Gerken Companies, where our success is rooted in an ongoing demonstration of our core values. We act with integrity when dealing with customers, suppliers, and coworkers. Safety is a priority; our entire team works to keep each other safe at work. We believe in shared success; when we help customers succeed, they keep coming back, and we can offer team members rewarding and stable livelihoods. Professional development is critical to growing a solid team, so we train and empower our teams to do great work. Finally, community support is our passion because we do more than work in the communities our companies serve; we live here, too.

Job Summary:

The Counter Salesperson works in a fast-paced, challenging and diverse environment providing construction product solutions to our customers in Northeast Ohio. Knowledge and expertise are gained by product training, and handling customer inquiries and sales for building materials related to concrete and masonry construction. Each customer stopping at our location, calling, or texting may have a different need or require a unique solution to successfully complete a project. Proficient and experienced counter salespeople will be considered for future advancement opportunities.

Essential Job Duties and Responsibilities:

• Answers customer questions and advises them on suitable products they can use on their projects.

• Accurately and timely enters customer orders into the Company’s order-entry system.

• Works with outside salespeople on entering orders for customer pick-up or looking up product information and application.

• Informs customers on product preparation and application rates, unit prices, product safety information, and delivery dates. Contacts customers if there is a delay in shipping.

• Handles cash sales and reconciliation of the Daily Cash Sales Register, plus keeps track of Open Sales Orders and partial shipments on Sales Orders. Processes credit-card transactions that occur at the sales counter.

• Follow-up with customers after the sale to verify that products have performed to the customer’s expectations or to answer additional questions they may have.

• Initiates purchase orders for direct shipments to customers.

• Processes merchandise returns.

• Prepares various reports for management, including cartage reports, form-rental contracts, inventory reports, inventory receipts, and special-order returns.

• Replenishes shelves in the showroom with building materials, accessory items and promotional materials.

• In-person attendance is required.

Other Required Duties and Responsibilities:

• Coordinates with the Kuhlman Credit Department on customers that are past due and “on hold”.

• Effectively resolves customer complaints when they arise.

• May be assigned additional tasks and duties by management.

• Ability to lift and carry up to 50 pounds, and up to 100 pounds with assistance.

• Willingness to work in various weather conditions as needed, including heat, cold, and rainy conditions.

• Safely access and navigate the facility, including climbing and descending ladders.

• The position may work outside of normal business hours.

• Prolonged periods of sitting and standing.

Skills/Abilities:

• Minimum two years of inside-sales, retail, or customer service experience, with building materials-related sales preferred, but not required.

• Demonstrated ability to effectively communicate with customers in-person or over the telephone is essential.

• Represent The Gerken Companies to customers in a professional manner, supporting the company’s goals.

Education and Experience:

• Education equivalent to graduation from an accredited high school is required.

Competitive Benefits Package:

• Competitive benefits package including medical, dental, and vision insurance.
• 401(k) Retirement Plan with company match.
• Paid Time Off (PTO), holidays, and additional leave options.
• Life Insurance (Company Paid) and Disability Coverage.
• Employee Assistance Program and other wellness benefits.
• YMCA Membership at no cost for employees.

Join our team and be part of a company that values safety, teamwork, and professional growth!

Note: This job description is subject to change and does not constitute an employment agreement. This position description is not all-inclusive. This position is required to perform miscellaneous duties and functions as may be assigned. This includes working in all classifications that an employee may be assigned to. Nothing in the job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.