What are the responsibilities and job description for the Technical Support Specialist position at KUHN Group?
Technical Support Specialist
The Technical Support Specialist serves as the subject matter expert in electronics applications for KUHN products, providing assistance to the aftermarket group in resolving internal and external customer inquiries.
Key Responsibilities:
- Serve as the technical expert for all after-sale service issues involving electronic components across all KNA product lines, assisting dealers in troubleshooting and repairing scale and monitor components.
- Diagnose and repair electronic scale and monitor components, maintaining appropriate inventory levels of electronic repair parts.
- Review and process all warranty claims involving electronic components (scales, weigh bars, virtual terminals, etc.), maintaining warranty records and distributing related reports to applicable departments.
- Assist in investigating warranty claims by conducting failure analysis of returned components.
- Maintain a good knowledge of service and maintenance requirements and field issues of competitors' products similar to electronics in KNA product lines.
Requirements:
- An associate's or bachelor's degree in agricultural mechanics or agricultural engineering technology is preferred.
- Knowledge and skills in customer service, mechanics/repair, electronics, and hydraulics are required.
- Application knowledge and experience in word processing (Word), spreadsheet applications (Excel), presentation software (PowerPoint), Internet, and email are preferred.
