Manager, IT Operations

KUIU is obsessed with engineering the world's most innovative performance hunting gear. Our founder, Jason Hairston, had a vision for hunting gear that pushed the boundaries of performance, ultralight weight, and technology development. KUIU lives that vision every day with our customers and employees.

As the Manager of IT Operations, this role would directly ensure technology systems are up, performative, and defect free. As a small team, KUIU seeks a strong technical professional with IT Operations expertise to help drive IT Operational excellence and ensure as issues arise they are quickly identified and worked to resolution.

As a direct to consumer brand, KUIU expects to be on the leading edge of creating compelling digital experiences that deliver high user satisfaction, engagement and conversion while delivering great insights to guide real time decisions across the business. The right candidate for this role will have a bias for action and problem solving that reflects the real time needs of a customer obsessed brand committed to delivering results every day.

Role and Responsibilities

KUIU seeks an IT Professional with Direct to Consumer retail experience. Reporting to the SVP of IT the IT Operations Manager will:

• Manage issue reporting, management, and resolution across all systems in the technology ecosystem

• Log, track, troubleshoot and resolve open incidents through problem management tools

• Support technology platforms and services for both customer and internal stakeholders

• Demonstrate experience with key ecommerce, service and ERP platforms (Shopify, Netsuite, Celigo, Jira, Etc)

• Effective at building relationships and communicating across the organization and keeping stakeholders informed

• Facilitate and provide direct support to end users within the organization

• Ensure SOPs and process are followed and coach when necessary

• Troubleshooting of all store technology including network, hardware, integration, mobile, POS, and software issues

Professional Qualifications

• Excellent knowledge of IT systems and infrastructure

• Background in supporting IT systems

• Excellent organizational skills

• Outstanding communication and interpersonal abilities

• BSc/BA in computer science, engineering or relevant field

• Ideally has worked with global, in-house, outsource/off/on-shore IT teams

• Ideally someone who has operated at scale for a global (ideally publicly traded) business with significant revenue / growth

• Proven experience in providing IT support in a fast-paced high growth environment

• Ability to communicate technical issues to non-technical business teammates

• POS Support and Accreditation Certification (or equivalent support experience).

• ITIL Certification (or equivalent experience)

• PCI Experience

Personal Characteristics

• Proactive communicator that defaults to transparency

• Execution-focused operator

• Ability to forge strong relationships cross-functionally; highly collaborative

• Passionate about the product and company’s vision

• A player, action-oriented self-starter who can work on multiple topics in parallel

• Positivity with a can-do attitude

• Actively seeks out work and wants to drive overall process toward best practice

Job Type: Full-time

Pay: $100,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $100,000 - $140,000