What are the responsibilities and job description for the CRM Product Development Specialist position at Kumon?
Why should you consider Kumon? Our mission is inspirational - as an educational services organization, we enable children to achieve their full potential. We offer outstanding health benefits, a desirable retirement savings plan, and outstanding paid time off, including 21 paid holidays a year. We provide each associate with professional development funds annually to support their growth.
Position Summary:
The CRM Product Development Specialist will be responsible for supporting to design, development, and implementation of customized solutions within the Salesforce platform to meet Organizational needs. This includes collaborating cross-departmentally with business stakeholders to gather requirements, create technical documentation, and ensure quality and performance of Salesforce solutions.
***This role requires the candidate to be in the Rutherford, NJ area.***
Requirements:
Bachelor’s Degree in computer science, information technology, or a related field preferred
2-4 years of proven experience as a Salesforce developer (or similar role) preferred
Proficiency in Batch Apex, writing triggers, Lightning Web Components, and other Salesforce development tools/skills
Strong time management and prioritization skills
Strong problem-solving, analytical, and communication skills
Responsibilities:
Support the design and development of applications, features, and integrations within the Salesforce platform (Service Cloud, Experience Cloud, and Marketing Cloud).
Design and implement automation processes and configuration changes, including workflows, flow builder, process builder, and page layouts.
Create and maintain technical documentation, including design specifications, test plans/scenarios, and user guides.
Configure and maintain integrations between Salesforce Service Cloud and Marketing Cloud and other systems, such as ERP and CRM platforms.
Ensure quality and performance of Salesforce solutions through testing and debugging.
Monitor system performance, data storage, and troubleshoot issues.
