CEC CHAMPION - Lexus of Greenwood Village

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type): Health Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts Employee Assistance Program Retirement Plan Paid Time Off Tuition Reimbursement Lexus of Greenwood Village has an outstanding opportunity for a Customer Experience Champion to join the Holman Family! What will you do? Our CEC Champion role is located in-store to maximize the effectiveness and efficiency of the Dealership / CEC Partnership, as well as provide a Best-In-Class customer experience. The CEC Champion will also be responsible for: Maximizing Internet Lead Turn Over (TO) performance, by ensuring each TO is handled personally and promptly Create/Set Appointment with Customer (Outbound Calling, Emails, Texting) Confirm appointments with customers to maximize show ratio Preparing for all internet-lead appointments in-store Ensure the vehicle is pulled up, fueled, clean and marked specifically for the customer by name Review notes with Sales Managers and Sales Consultant relevant to customer Assist the store in managing Customer Satisfaction Scores Contact sold customers from the previous day to verify they had a great experience and to remind them of the survey they will be receiving from Lexus regarding their transaction. What are we looking for? High school diploma Years of Customer Service or Sales Experience Familiarity with dealership operations a plus Familiarity with BDC Functions a plus Time management, organization Able to navigate CRM Systems Strong written communication skills Strong verbal communication skills, both in-person and via phone Ability to interact and work with CEC and Store employees at all levels in the organization Compensation starts at $18.17/hour Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany. Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right. Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. At Holman, we do business The Holman Way by doing the right thing for our employees, our customers, and the community. We are a global automotive leader with more than 6,500 employees across the world delivering exceptional fleet leasing and management services, van and truck productivity solutions, vehicle fabrication and upfitting, powertrain component distribution, automotive retail sales and service experiences, insurance and risk mitigation, and automotive-centric innovative solutions. Headquartered in Southern New Jersey since 1924, we’re looking for talented individuals to join our Great Place to Work certified culture and drive another century of success built on investing in people. Apply today and see why life is better The Holman Way.

Salary : $18 - $0