What are the responsibilities and job description for the Spa Receptionist for Front Desk position at Kur Wellness Studios?
Benefits :
1.5x on Sundays and Fed Holidays
401(k) matching
Company parties
Competitive salary
Training & development
Wellness resources
Benefits / Perks
Competitive Hourly Pay (raise in 90 days if performing well)
Fun and Energetic Environment
Discount on Products and Services
Job Summary
We are looking for a friendly, welcoming receptionist to join our team!
An enthusiastic front-facing role that will greet all guests that contact or visit the Studio. Responsible for bookings, transactions, paperwork / data entry, social media posts, retail inventory & sales, donations / gift baskets, facility checklists, and answering any guest questions concerning the Studios environment and services.
At the front-desk for our busy wellness studio, you will be the first point of contact for our guests. You will greet customers as they arrive, book appointments, and answer phone calls, as well as attend to the needs of customers throughout their visits. The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking. But also tenacious, empathetic, and patient as you’ll spend most of your day engaging with customers.
Responsibilities
Greet guests as they arrive at the studio
Schedule appointments including organizing daily appointment schedules
Using conflict resolution skills to diffuse angry customers
Assist with maintaining a clean and inviting environment
Help with housekeeping including attending to laundry
Prioritizing tasks to make sure the most important tasks are done first
Building positive rapport with customers
Entering new customer data and updating the information of existing customers
Communications; phones, customer emails, social media, etc.
Qualifications
Two or more years of customer service experience is preferred
Previous experience as a receptionist is preferred
Excellent communication skills with a focus on customer service
Strong work ethic and positive attitude
Familiar with computers, MS Office, and scheduling software
Excellent multi-tasking skills
Social Media (with CanvaPro) posts a plus!
We are a team with positive energy focused on health and wellness and building each other up. We have team building meetings and events and are passionate about what we do. We will provide thorough training including for all aspects of work for the candidate that is excited about this role.
Days needed : Fridays 2 : 30pm-close (usually around 7 : 30pm) and alternating Saturdays from 8 : 30am-close (usually around 4 : 30pm).
Position is at Kur Wellness Studios, Asbury Park's award-winning spa & yoga center (www.kurstudios.com). Competitive pay, unique urban space, IRA eligible with matching after 2 years.