Field Service Representative I

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be

amended at any time at the sole discretion of the Employer.

Field Service Representative I

Position Objective:

• FSR I is the entry-level position within the Field Service Representative track. Individuals in this role are responsible for executing foundational field tasks, warehouse duties, and supporting operations while under supervision

Requirements for Position:

• Completion of On-the-Job Training (6 months, unless waived)

• Minimum score of 80% on an open-book test on Tech Units (KDP & sKDP)

• Sign-off on all Level 1 SOP competencies (O1, S1, A1)

• Completion of all safety training and certifications

• Valid Driver License

• Completion of all job-specific competencies must be documented using the official FSR Competency Sign-Off Sheet.

• Meeting all requirements makes the employee eligible for promotion but does not guarantee advancement. Promotions are subject to business need and performance review.

Core Responsibilities:

• This position is based on a 24/7 set of activities and, as such, after-hours coordination with management, operations, supply, and tech teams will be required.

• Execute basic field service and delivery tasks under supervision

• Follow Level 1 SOPs for warehouse and field operations

• Utilize Warehouse Management System for:

o Transfers

o Receiving Deliveries

o Job deliveries

o Job returns

• Support DC and SCM with cycle counts, deliveries, and equipment staging

• Maintain clean and organized work environment, including vehicles and trailers

• Assist with loading, unloading, and documenting all materials

• Communicate professionally with customers and provide accurate updates as requested

• Attend and complete all assigned safety and product training

• Demonstrate a willingness to learn and grow within the company

• Understand and follow KES policies related to HSE, operations, and quality assurance

• Demonstrate professional communication using company systems including WMS, job trackers, and shared calendars

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be

amended at any time at the sole discretion of the Employer.

• Submit required documentation and reports in a timely manner following KES standards

• Follow all instructions provided by the DC or Operations Manager and seek clarification when needed.

FLSA Job Classification: Exempt

Reporting Relationship: This position reports to the Operations Manager and is supervised on daily basis by the District Coordinator.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Rotating shift

Location:

• San Antonio, TX 78250 (Preferred)

Ability to Commute:

• San Antonio, TX 78250 (Required)

Ability to Relocate:

• San Antonio, TX 78250: Relocate before starting work (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person

Salary : $40,000 - $45,000