What are the responsibilities and job description for the Customer Service Representative position at Kurt J. Lesker Company?
Are you looking for a rewarding career in sales? Do you have excellent communication and problem-solving skills? Do you want to work for a company that values teamwork and customer satisfaction?
If you answered yes to these questions, then you might be the perfect fit for our Customer Service Representative position at The Kurt J. Lesker Company.
Job Summary
As a Customer Services Representative (CSR), you will be a key point of contact for our existing and prospective customers, handling their orders and inquiries with professionalism and efficiency.
You will also be a valued member of our inside sales team, playing a critical role in achieving company sales quotas and performance goals, and representing our company values.
Overview of Responsibilities
- Answer all incoming phone calls from customers and respond to customer requests
- Maintain a friendly, courteous, professional tone during every customer and co-worker interaction
- Enter incoming internet and telephone orders into our ERP system
- Qualify customer requests and gather relevant information to connect the customer(s) with the appropriate key internal personnel
- Provide customers with product and service information, and generate and follow up on quotations as required
- Promote company products via cross-selling & upselling
- Ensure customer satisfaction surveys are completed
- Balance multiple open orders, quotes, etc., in order to maximize company opportunities and meet/exceed customer expectations relevant to product quality, service, and on-time product arrival
- Read and interpret contract language, contract terms and conditions, and customer purchase orders, engaging sales and legal team leadership when appropriate to ensure all customer transactions are conducted in accordance with established company practices, policies, and procedures
- Support and advocate change, with a relentless desire to continuously improve
- Assist in training new employees as required
- Complete and participate in ongoing training, as well as learning and development opportunities relevant to the vacuum technology field, as well as professional and self-development
- Be an advocate for and active participant in corporate sustainability programs and opportunities designed to foster employee growth and community engagement
- Other duties as assigned
Qualifications
- Required: Associates Degree and/or 3 to 5 years of customer service-related industry experience
- Professional verbal and written communication skills
- Competent in Microsoft Office applications
- Strong interpersonal and organizational skills
- Preferred: Bachelor's Degree in business or other related field
- Proficient in all Microsoft Office applications
- Experience with Dynamics AX ERP database
Benefits
- On-site Gym and Running Trail
- Health & Wellness Programs including mental, physical, and financial (on-site yoga, meditation, seminars, flu shots, biometrics Screening, annual 5K and waste pick up events, etc.)
- Comprehensive benefits, including medical, dental, vision, life, and disability insurances
- Recycling program, solar panels, and electric vehicle plug-in station
- Paid time off
- 401(k) with employer match
- Office-wide events
- Employee recognition programs
