What are the responsibilities and job description for the Account Representative - State Farm Agent Team Member position at Kurt Lenschow - State Farm Agent?
Benefits:
ROLE DESCRIPTION:
In this role with Lenschow Insurance and Financial Services, you will generate exceptional customer experiences that reinforce the growth that we have developed over the past 24 years in our agency. In a world where insurance is a commodity, our goal is to make each interaction personal and customer-focused. We listen to the customers to determine what their needs are and offer valuable solutions in a prompt, friendly and efficient manner.
A passion for helping others, strong communication skills and ability to accurately document all client interactions will make you a great fit for this role on our team. We anticipate internal growth opportunities for especially driven & sales-minded candidates. This position combines the skills needed to serve current customers as well as provides an opportunity to generate leads for new customers and allows additional reward for promoting State Farm Products and services to meet a need.
RESPONSIBILITIES:
- Health Insurance Stipend
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Free food & snacks
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
ROLE DESCRIPTION:
In this role with Lenschow Insurance and Financial Services, you will generate exceptional customer experiences that reinforce the growth that we have developed over the past 24 years in our agency. In a world where insurance is a commodity, our goal is to make each interaction personal and customer-focused. We listen to the customers to determine what their needs are and offer valuable solutions in a prompt, friendly and efficient manner.
A passion for helping others, strong communication skills and ability to accurately document all client interactions will make you a great fit for this role on our team. We anticipate internal growth opportunities for especially driven & sales-minded candidates. This position combines the skills needed to serve current customers as well as provides an opportunity to generate leads for new customers and allows additional reward for promoting State Farm Products and services to meet a need.
RESPONSIBILITIES:
- Develop and strengthen customer relationships by providing outstanding service with each interaction.
- Eagerly assist with customer inquiries creating an exceptional experience such that they would want to recommend us.
- Identify customer needs, market appropriate products and services and set appointments.
- Reaching out to potential new customers to offer our services and develop leads
- Assist with customer appreciation programs to enhance customer retention.
- Specific activities include responding to inquiries about insurance availability and eligibility, coverages and policy changes; claim submission and billing clarifications; and assisting with transfers from other State Farm agencies upon relocation to our area.
- Work closely with other team members within the Customer Service and Sales Team to ensure we are creating an exceptional experience for our customers and potential customers.
- Coordinate with other team members, business partners to facilitate communication and ensure customer satisfaction.
- Willingness to initiate and generate conversations with potential customers to share the services we offer to broaden our impact in the community.
- A genuine desire to help people and willingness to proactively communicate effectively with customers, peers and community partners.
- Strong work ethic
- Self-motivated to maintain high activity and an eagerness to work together with others on the team to achieve team goals
- Excellent communication and problem-solving skills
- Ability to handle high-stress situations calmly and listen to customers in order to offer solutions specific to their situation.
- Must get Illinois insurance producer license in Property/Casualty Insurance and preferably Life and Health Insurance in order to assist customers with product solutions for their changing needs. (NOTE: We will guide you through the process and fees are reimbursable after six months of service.)
