Customer Service Representative

Kurt Manufacturing is adding a dedicated Customer Service Representative to our team.  This role plays a pivotal role in enhancing customer satisfaction and ensuring seamless communication between the company and our clients.    The ideal candidate will bring 3 years of related experience, the ability to respond to customer requests or concerns with a positive, solutions-oriented approach, will be detail oriented and perform the duties of this position with a degree of accuracy.   Essential Functions  Respond to inbound customer requests - establishing and maintaining positive working relationships through verbal and written customer communication while answering questions or responding to concerns. Prepare reports as directed; examples of reports include service log, open work orders, maintenance agreements, warranty work, billings, etc. Provide accurate and timely information regarding the status of orders to both customers and technicians.  Create, maintain and update required databases and customer files while ensuring data is accurate and current. Complete administrative tasks such as completing and filing required documents, etc. Required: High school diploma or equivalent 3 years of related experience Preferred: 2-year degree or higher 6 years of related experience   Compensation The anticipated starting pay range for this position is $19.10 to $24.20. The exact rate may be based on a combination of factors including knowledge, experience, skills, abilities, and education. Benefits  Medical, dental, vision plans which are effective on your hire date. Health Care Savings Account (HSA) Employee Stock Ownership Program (ESOP) Company Paid Long-Term Disability (LTD) Paid Parental Leave Paid Bereavement Leave Paid Time Off Paid Holidays Employee Assistance Program Physical Demand Factors  The following physical demand factors should be used as a general guideline for employees listed under this job title.  Specific requirements will vary based on the employee’s individual work responsibilities.   Strength Level Rating:  Light work.  Work involves exerting up to 20 pounds of force occasionally, or up to 10 pounds of force frequently, or a negligible amount of force constantly to move objects. A worker in this job will frequently (from 1/3 to 2/3 of the time):   Reach by extending hands and arms Handle objects by seizing, holding, grasping, turning or otherwise working with hands Pick, pinch, or otherwise work primarily with fingers Talk by expressing or exchanging communication by means of the spoken work to impart oral information Hear by perceiving the nature of sounds by ear Have near acuity with clarity of vision at 20 inches or less The worker will occasionally (up to 1/3 of the time):   Identify and distinguish colors

Salary : $19 - $24