What are the responsibilities and job description for the Customer Service Representative position at KURT?
Customer Service Representative
Kurt Workholding is a leading manufacturer of workholding products for the machining industry, with over 60 years of experience in providing quality and reliability.
The ideal candidate will have 3 years of related experience, excellent communication skills, and be able to respond to customer requests or concerns with a positive, solutions-oriented approach.
Essential Functions
- Respond to inbound customer requests, establishing and maintaining positive working relationships through verbal and written customer communication.
- Prepare reports as directed, including service logs, open work orders, maintenance agreements, warranty work, billings, etc.
- Provide accurate and timely information regarding the status of orders to both customers and technicians.
- Create, maintain and update required databases and customer files while ensuring data is accurate and current.
- Complete administrative tasks, such as completing and filing required documents.
Requirements
- High school diploma or equivalent
- 3 years of related experience
Preferred Qualifications
- 2-year degree or higher
- 6 years of related experience
Benefits
- Medical, dental, vision plans
- Health Care Savings Account (HSA)
- Employee Stock Ownership Program (ESOP)
- Company Paid Long-Term Disability (LTD)
- Paid Parental Leave
- Paid Bereavement Leave
- Paid Time Off
- Paid Holidays
- Employee Assistance Program
Physical Demand Factors
The following physical demand factors should be used as a general guideline for employees listed under this job title. Specific requirements will vary based on the employee's individual work responsibilities.
- Strength Level Rating: Light work
- Frequently reaches by extending hands and arms, handles objects by seizing, holding, grasping, turning or otherwise working with hands, picks, pinches, or otherwise works primarily with fingers, talks by expressing or exchanging communication by means of the spoken word to impart oral information, hears by perceiving the nature of sounds by ear, has near acuity with clarity of vision at 20 inches or less
- Occasionally identifies and distinguishes colors
