Medical Support Assistant

New Mexico, the Land of Sunshine!
The Community – Dulce, NM
Dulce is in Northern New Mexico within a few miles from the Colorado border and well within view of the Rocky Mountains. The Jicarilla Apache Reservation spans over 870,000 acres of scenic terrain in north central New Mexico. The geography on the reservation ranges from high desert at about 6400 feet in elevation to mountainous areas reaching over 10,600 feet. The town of Dulce is the center of the community and the home of most of the population. The dramatic scenic beauty of the land is unsurpassed, and visitors can enjoy hiking, camping, and trail riding throughout the reservation. Mountain lakes located on the reservation are stocked with several species of trout, and hunting permits are available on a limited basis for mule deer, elk, black bear, mountain lion, and wild turkey. Winter snow provides excellent cross-country skiing, snowmobiling and ice fishing. Several alpine skiing resorts are located within a few hours of Dulce.

Take a closer look at what can be experienced in Dulce here!

Airport Information: San Luis Valley Regional Airport (ALS)
This airport is located about 2 miles south of Alamosa, Colorado, serving the San Luis Valley region. The airport offers two nonstop flights to Denver International Airport (DEN) and Centennial Airport (APA), providing convenient access to major travel hubs. In addition to its convenient flights, San Luis Valley Regional Airport supports both commercial and general aviation services. With its proximity to the Sangre de Cristo Mountains, the airport provides easy access to outdoor recreation and regional attractions.

For more information about the airport, check out their website here!

About the Facility – Jicarilla Service Unit
The Jicarilla Service Unit, also known as the Jicarilla Apache Health Care Facility, is located in dulce, New Mexico. The Jicarilla Service Unit serves primarily the member of the Jicarilla Apache Nation with a service population of over 4,000 patients but also serves as other tribes as well. Nzhonachi'idle'ee translated in the Jicarilla Apache language as "a place to get well” and is the tribal name of the clinic. The clinic is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAHC). The Clinic is a Patient-Centered Medical Home and a Certified Dental Home, JSU has dedicated working together with local community programs at all levels to focus on health promotion and disease prevention activities.

Facility Address: 500 N Mundo Drive, Dulce, NM 87528

Medical Support Assistant - RESPONSIBILITIES (listed are included but not limited to)

• Greets patients and visitors, checks patients in for appointments, verifying demographics and insurance information
• Appointment scheduling – managing appointment schedules, including booking, rescheduling, and canceling appointments based on availability while adhering to department policies and procedures. Will confirm appointments by phone daily.
• Phone management – Answering incoming calls, taking messages, calling outside vendors for direct patient care, and directing calls to appropriate staff, while documenting necessary patient communications.
• Data entry – updating patient records in electronic health records and electronic dental records (dental department only), and Vista imaging systems, including medical history, insurance details, and/or PRC details.
• Assisting as needed at vaccination clinics by helping with set-up, performing patient registration, and assisting staff with documentation.
• Administrative tasks – filing paperwork, scanning/faxing, maintaining patient records, assisting patients with medical forms; manages departmental mail, and will provide clerical assistance for the following departments: nursing, public health nursing, patient registration, health information management, purchased referred care, pharmacy, and dental.
• Responsible for maintaining the confidentiality of patient information obtained to carry out required duties.

MSA – REQUIREMENTS

• Experience: Excellent communication skills, both verbal and written. Strong organization and time management abilities. Proficient in computer systems and electronic health records. Basic medical terminology knowledge is preferred but not required. Attention to detail and accuracy. Ability to multitask and prioritize tasks. Empathy and customer service skills to interact with patients effectively. Administrative experience.
• Education: Must have a minimum of a High School Diploma.
• Must provide proof of vaccination records or provide an approved medical or religious exemption.