What are the responsibilities and job description for the Field Service Technician position at Kurz Transfer Product LP?
- Conduct on-site service, repairs, and installations of all Kurz equipment, maintaining adherence to technical specifications and customer requirements.
- Provide immediate response to machine problems, customer complaints, and emergency situations, ensuring prompt and effective resolution.
- Perform rebuilds and refurbishments of applicable Kurz equipment to extend its operational lifespan and maintain standard performance.
- Identify and resolve mechanical, electrical, and pneumatic malfunctions, employing advanced diagnostic techniques to ensure minimal disruption to production.
- Deliver comprehensive operator training on Kurz equipment operation and maintenance.
- Assist customers and internal customer service personnel with spare part identification, ordering, and shipment, ensuring timely availability of necessary components.
- Assist customers with process improvement initiatives to optimize machine performance and productivity.
- Provide service and support for in-house finishing equipment located at Kurz remote warehouses, ensuring operational efficiency.
- Maintain a safe work environment in the office, manufacturing facilities, during travel, and at customer locations, adhering to all safety protocols and regulations.
- Travel requirement: 40-60% estimated
- Perform other duties as required.
Skills and Abilities
- Independent work attitude: combines intelligence, experience and self-confidence to work on his or her own, with minimal direction from supervisor.
- Communication: Collaborate effectively with all departments to ensure smooth production flow. Possess excellent written and verbal communication skills to understand client needs, address concerns, and communicate clearly at all levels.
- Physical abilities: Meet the physical demands of the role, climbing stairs, stand/sit for an extended amount of time including static pull strength of 84 lbs., push 60 lbs., lift 50 lbs.
- Technical Expertise: Knowledge of machining equipment, including;
- Electrical schematics , Wiring Diagrams & Pneumatic drawings
- Automation Controls (PLC, Servo drives ,Frequency controllers )
- Control circuits ( sensors , E stop circuits , Relays , contactors & safety controllers)
- Quality control: Possess a keen eye for detail to conduct thorough quality inspections, and identifying defective section
- Work Style: Independent worker, combining intelligence, experience, and self-confidence to excel with minimal supervision.
Experience and Education
- Technical or Associates Degree or higher, or equivalent industry experience
- Minimum 3-5 years of experience in a field service technician role or a similar technical support position, preferably within a manufacturing or industrial environment.
- Experience servicing Converting machines and /or Web type machines
- Familiarity with automation controls (PLCs, servo drives, frequency controllers) and control circuits.
- Experience in providing customer training and technical support.
- Computer literacy, including MS Office (MS Word, Excel, PowerPoint);
- SAP experience a plus
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
