What are the responsibilities and job description for the Sales Service Coordinator - H&M position at KURZ Transfer Products LP?
Key Tasks and Responsibilities
Ensure customer satisfaction through clear communication, timely order fulfillment, and proactive problem-solving.
Build and maintain positive customer relationships.
Provide prompt and accurate responses to customer inquiries regarding product availability.
Process and update sales orders according to customer specifications.
Verify purchase order accuracy and obtain necessary information for order completion.
Monitor job order progress and communicate updates to internal and external stakeholders.
Maintain accurate records of invoices, purchase orders, and other relevant documents.
Facilitate internal communication with manufacturing, planning, accounting, product, and sales management teams.
Foster teamwork in a fast-paced environment.
Collaborate with the sales team to promote new products to existing and potential customers.
Identify and recommend process improvements for enhanced efficiency.
Provide accurate product information and technical support.
Contribute to the development and improvement of customer service processes.
Collaborate with sales and technical teams to ensure seamless customer support.
Other duties as assigned.
Skills and Abilities
Communication: Excellent written and verbal communication with a focus on collaboration.
Problem-Solving: Strong analytical and problem-solving skills with a proactive approach.
Work Environment: Ability to thrive in a fast-paced environment and remain calm under pressure.
Organization: Exceptional organizational skills to manage multiple tasks effectively.
Math Skills: Solid math skills for interpreting production specifications.
Technical Skills: Proficiency in MS Office and experience with order entry software.
Continuous improvement: Maintain a process optimization mindset.
Experience and Education
Associate’s degree with a minimum of two years’ experience
Proficiency in MS Window’s applications
Experience in Order Entry software applications
SAP experience a plus
Experience with modern order entry software
Salary : $47,000 - $67,000
