Front Desk Receptionist

Overview: We are seeking a reliable and personable Front Desk Receptionist to join our team. As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and administrative support in a fast-paced dental practice environment.

Responsibilities:

1. Patient Check-In and Check-Out: Greet patients warmly upon arrival, verify and update patient information, and assist in completing necessary paperwork.
2. Appointment Scheduling: Efficiently schedule and confirm patient appointments using our practice management software, ensuring optimal use of dental chair time and minimizing wait times.
3. Answering Phones and Emails: Manage incoming calls and emails promptly and professionally, addressing patient inquiries, scheduling changes, and other concerns.
4. Insurance Verification and Billing: Verify insurance coverage for patients, process insurance claims accurately, and assist patients with understanding their insurance benefits and coverage.
5. Maintaining Patient Records: Ensure all patient records are accurately maintained and updated in compliance with HIPAA regulations.
6. Office Administration: Assist with various administrative tasks such as maintaining office supplies, coordinating referrals, and managing patient records.
7. Patient Relations: Foster a positive and welcoming environment for patients by ensuring their comfort and satisfaction during their visit.

Requirements:

• Proven experience as a receptionist or in a customer service role, preferably in a medical or dental office setting.
• Working knowledge of dentistry and its treatments, coding, terminology
• Proficiency in dental office software (Dentrix preferred) and Microsoft Office (especially Excel and Word).
• Excellent communication and interpersonal skills for both in the office and on the phone
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively in a busy environment.

Qualities:

• Compassionate and patient-centered approach to customer service.
• Ability to maintain confidentiality and discretion with patient information.
• Team player who can collaborate effectively with other staff members.
• Professional demeanor and appearance.
• Coachable; willing to learn new things and adapt in an exciting career field.

Benefits:

• Competitive salary commensurate with experience.
• Health insurance benefits.
• 401k benefits.
• Paid time off and holidays.
• Opportunities for professional development and training.

Working Conditions:

• Full-time position (hours may vary based on office schedule).
• Comfortable office environment with occasional interaction with patients of all ages and varying health conditions.