What are the responsibilities and job description for the Customer Happiness Team position at Kuya?
Why in the world does Kuya exist?As a collective nation, we are getting sicker. Conventional medical models are failing and we are now seeing mental health epidemics with Anxiety Disorders and Depression. As a result, we have a population that is largely suffering with health, relationships, happiness and purpose.We’re desperate for something new. And we deserve it.On top of our mental health crisis and for many reasons it seems we are a culture devoid of healthy, resilient communities. We are isolated, diffuse, polarized, and, in many instances, lost. People are longing for the sense of belonging. We are designed to organize around sacred aims, share values, bear our hearts, work together.
People are hungry for community.We believe there are better philosophies and better models for healing than what is generally being offered. We believe in transformation. We believe in our ability to come together; form sacred circles; work in the way of council; laugh, work, play together. We believe in our ability to architect systems that promote resilient community. We believe that together we can do more good.We desire to make change in ways that are good and right for the world.Please review our website (kuya.life) to familiarize yourself with our frequency and philosophies.
If you feel Kuya’s vibration align with yours, please read on. If not, no worries, we lovingly support your search continuing elsewhere in all the ways that are best for you.Meet the team you’ll be joining…Kuya is an assembly of humans that care about Humanity’s future. We are visionaries, healers, big thinkers, and action-takers. Our team is filled with passionate hearts, fired up to do good in this world. We believe change can happen. We believe we can achieve the unimaginable. And our faith lies deeply in the shared intentions of healing, building healthy community and restoring regenerative culture globally.
We're looking for people that are innately creative, that have imaginations and that can solve problems. It doesn't matter if you're a socialite or a bit nerdy, if you can have fun and get shit done, we like you.On the other hand, if your resume says anything about your ability to multitask, we’re likely not a good fit and we wish you the best with your next opportunity.What do you think? If for any reason this doesn’t resonate with you, then please let’s do a high five and part ways here. If you’re a “heck yes,” read on…?We are looking to grow our Customer Happiness Team for Kuya’s first facility in Austin, TX.Responsibilities* Generally you will be responsible for ensuring that our customers are having a good experience and flowing through the facility well.Ensuring everyone that walks in the door feels welcomedMaintaining a fun, friendly, happy environmentConversing with the communityBeing on time and not missing shiftsLearning and effectively using our client management software and point of sale: creating accounts and memberships, taking credit cards for payment, capturing all necessary intakes and agreements, scheduling appointmentsEducating and enforcing community commitments and facility rulesPreparing and serving ayurvedic beverages at the Tea & Tonic BarAnswering the phone at our front deskRetail store responsibilities -- sales, receiving inventory, restocking shelvesManaging client experience of therapeutics: scheduling and preparing session & learning how to operate equipment - float, sauna and cold plungePreparing float sessions: escorting clients to locker room, float lounge, and float room, cleaning float tanks, monitoring levels, adding salt and water as neededKeeping towels and robes folded and stocked in locker rooms. May include doing laundry.Maintaining a clean facility: cleaning float rooms, mopping up wet floors, etc.General QualificationsYou have experience with customer serviceYou are detail-oriented and organizedYou are mission drivenYou are a first-rate communicatorYou are outgoing, friendly, and truly enjoy meeting new people CompetenciesGeneral computer skills - are competent in basic operational softwares like gmail, google calendar, slack, etc.Highly effective communicator.Social. Friendly and outgoing. You feel very comfortable meeting and conversing with new people.Health and wellness. You know a bit about maintaining a healthy lifestyle and feel comfortable talking to others on this topic.Eager / willing to learn. You’ll need to be educated on all of our offerings so that you can clearly communicate to our clients and provide answers to their questions.
Compensation –
$25 /hourEmployment Type – 20-40 hours per week depending on various factors. On location. If you’re the right person…You’re fired up about doing good in the world, being part of the human healing project and committed to the betterment of our culture.You love being around people, learning about their stories and seeing the uniqueness in individuals.You don’t get stressed out easily.When you see something that needs to get done, you jump on it, apply yourself and do what you can quickly to get it across the finish line.You are comfortable communicating your thoughts, feelings, emotions.You like to have fun and know how to lighten a room.Smiling comes easily and naturally.You know intimately what it feels like to be a generative and harmonious member of a team / community.You believe our healthcare system needs change.Results: You know you are crushing it at this job if within the first year...Still enjoy coming to work every day.The Kuya community has commented on your friendliness and effectiveness at creating an enjoyable, memorable experience.You have referred 60 new clients, 30 of which hold membershipsYou have faced a challenging or uncomfortable situation, made yourself available to be supported by the team, learned about yourself and now you feel like a better human, co-worker, and/or community member.
People are hungry for community.We believe there are better philosophies and better models for healing than what is generally being offered. We believe in transformation. We believe in our ability to come together; form sacred circles; work in the way of council; laugh, work, play together. We believe in our ability to architect systems that promote resilient community. We believe that together we can do more good.We desire to make change in ways that are good and right for the world.Please review our website (kuya.life) to familiarize yourself with our frequency and philosophies.
If you feel Kuya’s vibration align with yours, please read on. If not, no worries, we lovingly support your search continuing elsewhere in all the ways that are best for you.Meet the team you’ll be joining…Kuya is an assembly of humans that care about Humanity’s future. We are visionaries, healers, big thinkers, and action-takers. Our team is filled with passionate hearts, fired up to do good in this world. We believe change can happen. We believe we can achieve the unimaginable. And our faith lies deeply in the shared intentions of healing, building healthy community and restoring regenerative culture globally.
We're looking for people that are innately creative, that have imaginations and that can solve problems. It doesn't matter if you're a socialite or a bit nerdy, if you can have fun and get shit done, we like you.On the other hand, if your resume says anything about your ability to multitask, we’re likely not a good fit and we wish you the best with your next opportunity.What do you think? If for any reason this doesn’t resonate with you, then please let’s do a high five and part ways here. If you’re a “heck yes,” read on…?We are looking to grow our Customer Happiness Team for Kuya’s first facility in Austin, TX.Responsibilities* Generally you will be responsible for ensuring that our customers are having a good experience and flowing through the facility well.Ensuring everyone that walks in the door feels welcomedMaintaining a fun, friendly, happy environmentConversing with the communityBeing on time and not missing shiftsLearning and effectively using our client management software and point of sale: creating accounts and memberships, taking credit cards for payment, capturing all necessary intakes and agreements, scheduling appointmentsEducating and enforcing community commitments and facility rulesPreparing and serving ayurvedic beverages at the Tea & Tonic BarAnswering the phone at our front deskRetail store responsibilities -- sales, receiving inventory, restocking shelvesManaging client experience of therapeutics: scheduling and preparing session & learning how to operate equipment - float, sauna and cold plungePreparing float sessions: escorting clients to locker room, float lounge, and float room, cleaning float tanks, monitoring levels, adding salt and water as neededKeeping towels and robes folded and stocked in locker rooms. May include doing laundry.Maintaining a clean facility: cleaning float rooms, mopping up wet floors, etc.General QualificationsYou have experience with customer serviceYou are detail-oriented and organizedYou are mission drivenYou are a first-rate communicatorYou are outgoing, friendly, and truly enjoy meeting new people CompetenciesGeneral computer skills - are competent in basic operational softwares like gmail, google calendar, slack, etc.Highly effective communicator.Social. Friendly and outgoing. You feel very comfortable meeting and conversing with new people.Health and wellness. You know a bit about maintaining a healthy lifestyle and feel comfortable talking to others on this topic.Eager / willing to learn. You’ll need to be educated on all of our offerings so that you can clearly communicate to our clients and provide answers to their questions.
Compensation –
$25 /hourEmployment Type – 20-40 hours per week depending on various factors. On location. If you’re the right person…You’re fired up about doing good in the world, being part of the human healing project and committed to the betterment of our culture.You love being around people, learning about their stories and seeing the uniqueness in individuals.You don’t get stressed out easily.When you see something that needs to get done, you jump on it, apply yourself and do what you can quickly to get it across the finish line.You are comfortable communicating your thoughts, feelings, emotions.You like to have fun and know how to lighten a room.Smiling comes easily and naturally.You know intimately what it feels like to be a generative and harmonious member of a team / community.You believe our healthcare system needs change.Results: You know you are crushing it at this job if within the first year...Still enjoy coming to work every day.The Kuya community has commented on your friendliness and effectiveness at creating an enjoyable, memorable experience.You have referred 60 new clients, 30 of which hold membershipsYou have faced a challenging or uncomfortable situation, made yourself available to be supported by the team, learned about yourself and now you feel like a better human, co-worker, and/or community member.
Salary : $25 - $40
