What are the responsibilities and job description for the Operations Coordinator Residential Treatment position at KVC Health Systems?
KVC Missouri Residential Treatment Facility
Location: Springfield, MO
Job Summary
Ensures that residential programs operate consistently and efficiently through clear communication, sound decision making and achieving operational goals.
Major Duties
- Supports the residential and human resources teams to coordinate recruitment efforts by setting up interviews and ensuring recruitment paperwork is complete timely and accurately.
- Tracks and reports manpower usage and staffing compliance indicators.
- Handles daily census logs such as updating census logs and distribution, inputting information into electronic health records, and end of month review and audit of daily census
- Tracks training compliance and certification for site employees
- Supports residential teams to achieve the highest quality of care for all residential clients and their families.
- As a member of operations team, ensures programs follow all Joint Commission standards, Missouri statutes and regulations, agency policies and procedures, and data tracking and reporting for grant funding.
- Plans and directs daily data reporting meeting.
- Ensures compliance reports and documentation is completed in a timely and thorough manner.
- Supports collecting, tracking, & reviewing of relevant performance data
- Inputting client medical records and necessary documentation into EHR
- Perform EHR audit for clients at discharge and remove client from residential program
- Assist with admission process and ensure client is supported through transitions to the cottage, unit, etc.
- Provides administrative and organizational support to the residential leadership teams.
- Will step in to back up operations staff as needed to ensure programs continue to run in their absence. Travels to identified residential campuses in person to support operations as assigned.
- Provide support to cottage milieu with crisis interventions, staffing, programming activities, etc. as necessary.
Education: Bachelor’s degree preferred; Associate Degree or 2 or more years of college required. Years of relevant experience may be considered in lieu of education.
- Ability to multitask
- Ability to manage a variety of projects and tasks, administrative skills
- Ability to step into new environments and situations and assist leadership and employees
- Strong written, verbal, communication, organizational and interpersonal skills
- Microsoft Office Suite experience and excellent communication skills in the English language
- Communicate effectively
- Ability to problem-solve difficult situations
- Have compassion and empathy for others
- Be able to understand different cultures and ideas, cultural competency
- Current, valid driver's license and meet KVC’s requirement for driver’s insurance
- Always maintains positive behavioral role modeling for internal and external customer service.
- Demonstrated experience with project management
- Working in different fast paced settings
- Experience in a non-profit or residential treatment environment
- Experience interfacing with consumers in a treatment environment using a trauma informed lens
Benefits:
- Paid Time Off
Enjoy a generous amount of leave to support your work-life balance.
- Paid Parental Leave
Receive financial support during parental leave to help you spend quality time with your new family member.
- Health, Dental, Vision & Life Insurance
Comprehensive insurance coverage to keep you and your family healthy and protected.
- 403(b) with Company Match
Retirement savings plan with company contributions to help you plan for your future.
- Tuition Reimbursement
Financial assistance for continuing education and professional development.
- Professional Licensure and Certification Reimbursement
Support for obtaining and renewing professional licenses and certifications.
- Employee Assistance Program
Confidential support for personal and professional challenges, including counseling and resources.
- Wellness Benefits
Access to health screenings and mental health support to promote overall well-being.
Why KVC?
KVC is a nonprofit child placing and behavioral health agency with a long legacy of compassionately serving children and families. We are committed to providing our employees with a supportive and rewarding work environment. We also believe in the importance of work-life balance, and we offer a variety of programs and resources to help our employees achieve it (Wellbeing Committee, DEI B Committee, Talent Development Programs, etc.).
At KVC Health Systems, our employees are our greatest asset. Based on the voice of our employees, KVC debuted with a 82 Work Wellbeing score on really, a rating so high and rare that it places KVC among the top 1% of employers nationally. We are committed to providing a positive, supportive work environment where you can do your best work and love coming to work every day.
