Customer Experience Analyst

Position Summary:

• Working remotely and using web-based technology, the Customer Experience Analyst is responsible for gathering client care and outcomes data through Care Calls, KVC Hospitals' EHR, and other means in order to inform best practices at all KVC Hospitals locations. This analyst is required to organize data and present it in a way that is understandable to others. They are expected to work with other departments to develop enhanced data collection methods and monitoring systems as necessary.

Education:

• Bachelor's degree from an accredited college or university in data science, computer science or social services, psychology, management information systems or other related field of study is required

Experience:

• A minimum of at least one year of experience in data collection, organization and evaluation is required

Preferred Experience/Skills:

• Experience in or general knowledge of child psychiatric care system and utilizing an Electronic Health Record program is preferred. Detail-orientated, effective organizational skills, time management and excellent analytical and problem solving skills are necessary. Requires proficiency with Microsoft Office products.

Certification/Licensure:

• At least 21 years old
• Valid Drivers License
• Valid Auto Insurance

Job Duties/Responsibilities:

• Practice conduct that displays respect for all KVC colleagues and community stakeholders regardless of age, gender, identity, sexual orientation, race, religion, ethnicity or veteran status.
• Complete Care Calls (discharge/aftercare communication with guardians) for all KVC Hospital sites
• Demonstrate competence with tools and databases used by KVC Hospitals to provide adequate care for clients
• Collect, organize, analyze, and present data related to client care provided by KVC Hospitals as assigned
• Provide presentations via video conferencing system or in person as needed
• Provide on-going monitoring of client care outcomes and report insights to applicable departments and individuals
• Participate in Performance Improvement initiatives
• Communicate client care and outcomes data in a concise and understandable way
• Manage data collected and inputted in Qualtrics
• Aid in the evaluation of implementation best practice
• Able to navigate challenging situations and professionally communicate with internal and external stakeholders
• Work only within the authorized schedule provided by management
• Establish and maintain an appropriate work environment in home
• Ensure the protection of proprietary company and client information accessible from home
  

Join us:

• We're an equal opportunity employer committed to diversity and inclusion. We welcome applications from individuals of all backgrounds and experiences.