What are the responsibilities and job description for the Field Service Coordinator position at KVH?
Overview
KVH is a global leader in hybrid mobile connectivity. Our innovative product offerings and solutions enable our customers to stay connected no matter where they are in the world. We are passionate about supporting our customers on sea and on land – whether it’s groundbreaking hybrid connectivity for ship communications, providing satellite TV for holiday makers, or making sure seafarers receive messages, news, and sports articles from home. Apply today and be a part of making that happen.
Responsibilities
Field Service Coordinators are key members in KVH’S Global Field Service team. Coordinators are natural problem solvers who coordinate installations and repairs on vessels of all sizes. Field Service Coordinators are responsible for communicating with vessel Captains, Fleet Managers, Service Partners, Port Agents, and internal team members to ensure attendances go off without a hitch. Day-to-day activities may include shipment of spare parts, vetting quotations from qualified Service Partners, issuance of work orders, review of service reports, and processing of payment.
Qualifications
A strong candidate will have-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. All persons hired will be required to verify identity and eligibility to work in the United States (US Citizen or Permanent Resident) and to complete the required employment eligibility verification document form upon hire. KVH also conducts background checks and drug screening after acceptance of an offer.
Equal Opportunity Employer/Veterans/Disabled
KVH is a global leader in hybrid mobile connectivity. Our innovative product offerings and solutions enable our customers to stay connected no matter where they are in the world. We are passionate about supporting our customers on sea and on land – whether it’s groundbreaking hybrid connectivity for ship communications, providing satellite TV for holiday makers, or making sure seafarers receive messages, news, and sports articles from home. Apply today and be a part of making that happen.
Responsibilities
Field Service Coordinators are key members in KVH’S Global Field Service team. Coordinators are natural problem solvers who coordinate installations and repairs on vessels of all sizes. Field Service Coordinators are responsible for communicating with vessel Captains, Fleet Managers, Service Partners, Port Agents, and internal team members to ensure attendances go off without a hitch. Day-to-day activities may include shipment of spare parts, vetting quotations from qualified Service Partners, issuance of work orders, review of service reports, and processing of payment.
Qualifications
A strong candidate will have-
- A proven history of an eye for detail and a go-getter attitude.
- You thrive on teamwork, problem solving, running multiple projects simultaneously, and can shift on a dime if plans change.
- Excellent written communication and computer skills. This should include a proficiency with standard Microsoft 365 applications and an ability to learn ERP & CRM tools, as needed.
- Experience with Baan, Kinetic, or Salesforce is a plus.
- You can communicate effectively, have a service mindset, and are comfortable navigating cultural differences when they occur.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. All persons hired will be required to verify identity and eligibility to work in the United States (US Citizen or Permanent Resident) and to complete the required employment eligibility verification document form upon hire. KVH also conducts background checks and drug screening after acceptance of an offer.
Equal Opportunity Employer/Veterans/Disabled