What are the responsibilities and job description for the Clubhouse Attendant position at KW Property Management?
The clubhouse attendant provides a professional and competent image along with a friendly and outgoing attitude at the property. The clubhouse attendant is a key employee liaison between guests and residents.
Duties and Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
- Monitor and authorize entrance and departure of unit owners, visitors, and other persons to guard against illegal entry. All “check-in” policies and procedures must be followed without any exceptions.
- Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
- Report any violations of the Rules and Regulations that are noticed according the procedures established.
- Assist Property Manager with the community violations.
- Observe precautions required to protect residents, guests and property, and report damage, theft, and found articles to supervisors.
- Follow Opening and Closing Procedures of the Club House.
- Be familiar with the fire alarm system operations and report all incidents to management.
- Call police or fire departments in cases of emergency.
- Monitor Club House, Pool, Basketball Courts, Volleyball Courts, Tennis Courts, Play Ground, & Picnic Pavilion use and advise the Property Manager of any issues or violations of the established rules and regulations.
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Report all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Property Manager.
- Perform administrative assistant functions including but not limited to: record keeping, filing, mail collection, word processing, data entry, and other essential needs as required.
- Special Projects as instructed.
- Assist Administrative Assistant as needed.
Work Environment
This job operates in residential community and may be located in an office and outside facility inspections.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work
This position is a Part-time (less than 30 hours per week). This is non-exempt position (hourly). Days and hours of work are determined at the property to satisfy the needs of the community. Schedule must be flexible, weekends preferred.
Required Education and Experience
- Prior experience in a related position.
- Preferred Education and Experience; a high school diploma or equivalent. 6-12 months minimum experience in related position.
- Bilingual (English and Spanish) preferred
- Working knowledge with MS Office and computers.
- Effective verbal and written communication skills
- Experienced in the hospitality industry, and must demonstrate organizational skills, excellent interpersonal skills and strong communication.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
